KRYSTAL TORELLO
Lee's Summit,MO
Summary
Extensive experience in Customer Service, Business Operations, and Client Account Management. Proven expertise in handling legal, confidential, and regulated documentation with accuracy and discretion. Trusted to manage sensitive financial transactions and cash handling with integrity and accountability. Well rounded and experienced in numerous varieties of Inventory Management, shipping and handling.
Driven and goal-oriented professional, actively seeking opportunities for career growth and long-term advancement.
Overview
13
13
years of professional experience
Work History
Client Services & Account Manager
E3XPS
Lenexa, KS
08.2024 - Current
- Built and maintained strong client relationships through effective communication strategies.
- Coordinated resolution of client inquiries, ensuring timely and accurate responses and needs.
- Coordinated, Ordered and Oversaw all Client Services needed for multiples of Client Accounts to ensure the best experience at Tradeshows and Events.
- Implemented process improvements that increased client satisfaction ratings significantly.
- Oversaw inventory control processes, ensuring accuracy and adherence to company policies and client needs.
Client Relations / Marketing & Event Coordinating
Flying H Entertainment
Independence, MO
07.2023 - 08.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Cultivated strong client relationships through effective communication and personalized support.
Office Manager / Business Service Specialist
Interstate Truck Center
07.2016 - 07.2023
- Manage and maintain all invoicing, inventory and payments for services provided on trucks and trailers nationwide.
- Design and share marketing and promotional idea on growth and appreciation opportunities.
- Maintain and validate all legal documents of DOT required and legal requirements.
- Booking and organizing all transportation via flight and on road vehicles.
- Evaluate overall performance of all internal and external staff for performance reviews and promotions.
Release of Information Specialist
Healthport / CIOX
07.2015 - 07.2017
- Receiving and handling requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
- To safeguard and protect the patient’s right to privacy.
Chiropractic Assistant
Gray Chiropractic
10.2012 - 12.2015
- Providing medical and physical therapies and treatment to patients to provide comfort and relief.
- Handling and submitting medical and insurance forms.
- Taking, printing and submitting x-rays to other physicians.
Timeline
Client Services & Account Manager
E3XPS
08.2024 - Current
Client Relations / Marketing & Event Coordinating
Flying H Entertainment
07.2023 - 08.2024
Office Manager / Business Service Specialist
Interstate Truck Center
07.2016 - 07.2023
Release of Information Specialist
Healthport / CIOX
07.2015 - 07.2017
Chiropractic Assistant
Gray Chiropractic
10.2012 - 12.2015