Scot Redding
WESTMINSTER,MD
Summary
Started out as a highly motivated curious Service Technician. Learned the skills to become a highly qualified electrician from other technicians, foreman, and on the job training. The skills learned in the field, customer service, leadership, dedication, team work, and reliability made for an easy transition to Project Management. Developed long lasting customer relationships.
Overview
17
17
years of professional experience
Work History
Account Manager/Project Manager, Client Services
VarcoMac LLC
01.2018 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Service Technician
VarcoMac LLC
04.2007 - Current
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Team player to assist my fellow technicians in anyway possible.
- Reliable, dedicated, punctual and trustworthy.
Education
Trade School
Associated Builders & Contractors
Baltimore, MD01.1996
High School Diploma -
Franklin Senior High School
Reisterstown, MD06.1992
Skills
- Account Manager
- Project Management
- Estimating
- Sales
- Business Development
- Client Relationship Management
- Customer Service
- Vendor Relations
- Teamwork and Collaboration
Accomplishments
Held a secret government clearance and had the opportunity to work at two US Embassy's in Algeria and Cape Verde as well as many government facilities.
Timeline
Account Manager/Project Manager, Client Services
VarcoMac LLC
01.2018 - Current
Service Technician
VarcoMac LLC
04.2007 - Current
Trade School
Associated Builders & Contractors
High School Diploma -
Franklin Senior High School
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