DAISY ORTA
League City,TX
Summary
Experienced and bilingual Sales and Account Management professional with a proven track record of developing customer relationships, generating revenue, and delivering environmental service solutions. Currently serving as an Account Manager with Veolia Environmental, supporting customers with hazardous and non-hazardous waste management needs, account development, prospecting, quoting, and service coordination. Known for strong communication, negotiation, customer education, and the ability to understand complex customer needs and connect them with effective solutions. Fluent in Spanish and experienced with Salesforce, environmental waste services, oil analysis, and business-to-business sales.
Overview
1
1
Language
7
7
years of professional experience
Work History
Account Manager
VEOLIA ENVIRONMENTAL
Houston
01.2025 - Current
- Manage customer accounts and develop long-term relationships while identifying opportunities for environmental waste services.
- Develop new business through prospecting, cold calling, customer visits, networking, and relationship building.
- Coordinate with customers, field service teams, operations, and internal technical resources to develop effective service solutions.
- Support customers with hazardous and non-hazardous waste management solutions and environmental service needs.
- Prepare and coordinate quotes, proposals, pricing, and service requirements while maintaining accurate opportunity and account information in Salesforce.
- Conduct customer site visits and job walks to understand waste streams, service requirements, and operational needs.
- Educate customers on environmental waste disposal options, regulatory considerations, and available service solutions.
- Partner with field service and operations teams to support service execution, resolve customer issues, and maintain customer satisfaction.
- Identify opportunities to expand existing accounts by matching customer needs with applicable Veolia environmental services.
- Support sustainable waste management objectives by helping customers identify appropriate environmental service solutions.
Account Manager
CLEAN HARBORS
Houston
10.2023 - 12.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Generated leads through cold calling activities.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
- Negotiated contracts and closed agreements to maximize profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted oil analysis tests to determine the condition of lubricants and machinery components.
- Disposed of collected materials properly at designated sites following safety protocols.
- Lubricants Sales Manager (Antifreeze Sales, New Oil Sales, Windshield Washer Fluid Sales, DEF Sales etc.
- Support customer profitability and effectiveness through tailored solutions; sell all applicable Clean Harbors product lines while leveraging appropriate pricing components to secure profitable business;
- Conduct customer education and product information meetings to ensure customer is knowledgeable regarding product offerings and regulatory compliance.
- Act liaison between assigned customers and servicing branches to facilitate issue resolution.
Account Executive
GTS TECHNOLOGY SOLUTIONS
Houston
04.2023 - 09.2023
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
- Prepared sales presentations or proposals to explain product specifications or applications
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals
- Attended various networking events to identify sales opportunities and build relationships
- Created new revenue streams by increasing market coverage while driving company profits
- Reviewed dormant accounts by re-establishing relationships with key decision-makers
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts
- Helped develop marketing materials and ideas to increase referrals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Development Manager
ENTERPRISE SOLUTION INC.
Houston
03.2022 - 04.2023
- Maintained open and ongoing communication with clients to meet needs and expectations
- Established new customer accounts using negotiation and sales closing abilities
- Determined business development opportunities and implemented effective strategy for client acquisition
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives
- Identified new customers through pipelining, pre-qualification and territory analysis and management
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Facilitated and managed business development plan based on market and industry research
- Liaised with channel partners to build business
- Participated in industry and trade organizations to build industry and customer alliances
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors
- Led programs to solve strategic growth questions for business
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Enhanced sales volume through skilled support to both new and inactive customers
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Business Development Manager
TMD STAFFING
Houston
02.2020 - 03.2022
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Developed strategic plans to close complex deals
- Conducted continuous negotiations and processed sales
- Attended networking events and meetings
- Responsible for bringing in new clients and servicing existing clients
- Performed phone calls, emails, proposals and inputting data into Sales Force
- Maintained availability for customer questions and concerns
- Conducted site walks with customers to assure a complete and accurate work proposal.
Education
Bachelors of Arts - Psychology
University of Houston Victoria
Victoria, TX01.2011
Associates of Arts - General Studies
Wharton Junior College
Wharton, TX01.2010
Skills
- Product expertise
- Lubricants Sales Manager
- Project management
- Business-to-business background
- Staff training
- Account management
- Account reconciliation
- Effective customer upselling
- Merchandising proficiency
- Revenue Generation
- Team member motivation
- Staff training and motivation
- Service Coordination
- Negotiation and Persuasion
- Fluent in Spanish Speaking,Reading, & Writing
- Sales Expertise
- Lead Development
- Pipeline Development
- Decision Making
- Sales Quota Management
- OSHA Certified
- Account Manager
- Hazardous Materials Handling
- Hazardous waste management
- Oil Analysis
- Systems and software expertise
- Salesforce
- Cold calling
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
VEOLIA ENVIRONMENTAL
01.2025 - Current
Account Manager
CLEAN HARBORS
10.2023 - 12.2024
Account Executive
GTS TECHNOLOGY SOLUTIONS
04.2023 - 09.2023
Business Development Manager
ENTERPRISE SOLUTION INC.
03.2022 - 04.2023
Business Development Manager
TMD STAFFING
02.2020 - 03.2022
Associates of Arts - General Studies
Wharton Junior College
Bachelors of Arts - Psychology
University of Houston Victoria