Krystal Tse
Indeed
Bay Area,California
7
years of professional experience
Work History
Product Manager (INTL)
3 Years 5 Months- Collaborated with PMs to prioritize backlogs and set objectives, ensuring effective product launches and customer satisfaction.
- Synthesized insights from product analysts to inform global strategies, improving service delivery across markets.
- Launched the 'Suggested Message' feature, resulting in a 20% increase in user engagement, enhancing customer communication.
- Established best practices for internationalization, reducing launch times significantly and improving operational efficiency.
- Directed initiatives to optimize product configurability, consolidating user requests to enhance service clarity and reduce workloads.
- Advocated for user-centric segmentation to improve engagement, presenting findings to stakeholders to drive product differentiation.
Sr. Product Analyst (INTL)
2 Years- Led homepage redesign across APAC markets, enhancing user engagement by 4% through improved communication strategies.
- Executed a localized email marketing strategy, achieving a 3% higher sign-up rate, bolstering customer confidence in services.
- Improved Trust and Safety protocols by developing comprehensive rules to combat scams, enhancing overall customer trust.
- Established job posting analysis capabilities, addressing market challenges and improving customer application rates.
Product Analyst (INTL)
1 Year- Conducted competitive analysis and market research to inform product strategies, enhancing service delivery in Hong Kong.
- Translated and audited the Indeed HK site, ensuring accurate localization and effective customer communication.
- Designed A/B tests to improve product metrics, achieving a 6% reduction in blank searches and enhancing user experience.
- Optimized search relevancy and data quality through collaboration with engineering teams, improving customer engagement.
Education
Master of International Affairs (MIA) - International Management
Bachelor of Arts (BA) - International Studies-Economics
Skills
Customer service
SQL
Scrum
Stakeholder management
Problem-solving
A/B testing
PRD writing
OKR
Data analytics
Agile
Google Suite
Communication skills
Organizational skills
Product roadmapping
Competitive research
KPI
Timeline
Product Manager (INTL)
Indeed
10.2019 - 03.2023Read More
Sr. Product Analyst (INTL)
Indeed
01.2017 - 01.2019Read More
Product Analyst (INTL)
Indeed
01.2016 - 01.2017Read More
University of California
Bachelor of Arts (BA) from International Studies-Economics
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School of Global Policy and Strategy
Master of International Affairs (MIA) from International Management
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