Krystal Tuitavuki
West Valley City
Summary
Dynamic customer service professional with a strong work ethic. I enhanced customer satisfaction through effective problem-solving and communication. I am highly proficient in learning new skills, and I can adapt to new environments very smoothly. I am looking for a long-term role with your company, and to help with future success.
Overview
12
12
years of professional experience
Work History
Universal Customer Service Agent
PrePass
West Valley City
10.2025 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with product inquiries and order placements.
- Handled high call volumes while maintaining professionalism and patience.
- Utilized company software to track customer interactions and feedback effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
Melaleuca
Rexburg
05.2023 - 06.2024
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Anticipated needs and resolved problems to keep customers happy.
- Documented, researched and resolved customer service issues.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Met company's performance standard goal every month within working there.
Customer pickup coordinator
FEDEX
Newark
01.2022 - 12.2022
- Provides internal and external customer service and issue resolution within defined timeframes and according to quality standards and expectations.
- Establishes new and updates existing FedEx Ground scheduled pickups, which requires communication and coordination with sales, customers, Independent Contractor (IC)/Independent Service Provider (ISP) business contacts and station management.
- Creates and maintains pickup files.
- Responds to daily inquiries and requests for assistance from IC/ISP business contacts when contingencies are exhausted to support service recovery.
- Performs requested pickup transfers and obtains customer approval for pickup window change to help provide an optimal pickup experience and ensure on-time pickups.
- Monitors customer service requests related to on-road package status and coordinates customer communication to IC/ISP business contact/driver for notification and response.
- Investigates calls regarding customer-perceived missed pickups and facilitates resolution.
- Provides timely customer follow-up on disposition and documents for station management to be able to conduct appropriate business contact follow-up.
- Surveys new shippers regarding first scheduled pickup experience and follows up with appropriate departments as necessary to ensure expectations are met.
- Contacts customers with non-productive pickup status to determine opportunities for schedule changes.
- Reinforces and reiterates changes to CPC processes with IC/ISP and station management while working on daily pickup activity.
- Executes CPC plans including those for holiday and contingency situations.
- Visits assigned station(s) to establish and build professional relationships and review opportunities to improve the customer and pickup experience.
Care Giver
Synergy Home Care
San Jose
04.2021 - 01.2022
- Monitored client health and reported changes to healthcare professionals.
- Administered medications according to prescribed schedules and guidelines.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation for medical appointments and social activities.
- Supported bathing, dressing and personal care needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
Warehouse Associate
Amazon
Salt Lake City
04.2020 - 04.2021
- Safety & efficiently utilize the warehouse material handling equipment.
- Consistently pick, load, receive and replenish product to meet established company production and service levels.
- Utilize warehouse processes to minimize damage and meet food safety requirements.
- Work to eliminate waste in all areas of the position.
- Adheres to all policies and procedures relating to product age and quality.
- Understanding the safety culture and strives for 100% compliance concerning safety observations.
Service Missionary
The Church of Jesus Christ of Latter-Day Saints
Hamilton
10.2018 - 04.2020
- Spread faith through various evangelistic means, including preaching, Bible readings and group activities.
- Excelled at getting along with people, especially with assigned companions.
- Served in a leadership role on several occasions.
- Noted for being able to adjust our teaching to the person and situation.
- Learned how to give constructive feedback to help others improve.
- Quickly able to establish rapport with the people of the community.
Auto Financial Debt Collector
Exeter Finance Corp
Clearfield
06.2015 - 02.2017
- Interviewed customers to determine reasons for delinquency, source of income and next pay due to build solutions for financial issues.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
- Utilized talents to expertise to located customers with aged accounts.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Reviewed accounts to determine payment plan compliance.
- Overcame objections by applying advanced training and persuasion techniques.
- Met demands of busy collections group by performing high volume of daily calls.
Cashier
Target
Salt Lake City
06.2014 - 06.2015
- Assisted with purchases, locating items and signing up for rewards programs.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma -
West High School
Salt Lake City01.2027
Bachelor's Degree - Healthcare Administration
Brigham Young University - Idaho
RexburgSkills
- Customer relations and account management
- Collaboration and teamwork
- Interpersonal communication
- Strong work ethic and dependability
- Punctuality and reliability
- Effective communication skills
- Administrative support and coordination
- Call center operations
- CRM software proficiency
- Critical thinking and problem-solving
- Composed demeanor under pressure
- Multi-task management
Timeline
Universal Customer Service Agent
PrePass
10.2025 - Current
Customer Service Representative
Melaleuca
05.2023 - 06.2024
Customer pickup coordinator
FEDEX
01.2022 - 12.2022
Care Giver
Synergy Home Care
04.2021 - 01.2022
Warehouse Associate
Amazon
04.2020 - 04.2021
Service Missionary
The Church of Jesus Christ of Latter-Day Saints
10.2018 - 04.2020
Auto Financial Debt Collector
Exeter Finance Corp
06.2015 - 02.2017
Cashier
Target
06.2014 - 06.2015
High School Diploma -
West High School
Bachelor's Degree - Healthcare Administration
Brigham Young University - Idaho