Maleyah Powell
Mobile,AL
Summary
Dedicated customer service agent with a proven track record in problem resolution, multi-task management, and technical support. Ready to enhance customer experiences and drive satisfaction. Dedicated customer service agent with proven skills in multi-tasking and documentation accuracy. Expertise in facilitating payment arrangements and resolving customer inquiries effectively.
Overview
8
8
years of professional experience
Work History
Universal Customer Service Agent
Southeast Toyota Finance
Mobile, Alabama
11.2024 - Current
- Assisted customers with account inquiries and payment processing.
- Managed customer accounts and facilitated payment arrangements for outstanding balances.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Educated customers on policies and procedures regarding debt collection practices.
- Collaborated with other departments to ensure prompt resolution of customer issues.
- Provided timely updates to customers regarding the status of their claims files.
- Collaborated with adjusters to gather necessary documentation for claims processing.
- Utilized claims management software to track and document case progress efficiently.
Lease End Specialist
Southeast Toyota Finance
Mobile, Alabama
04.2023 - 11.2024
- Assisted in resolving escalated customer issues efficiently and professionally.
- Managed customer inquiries regarding financing options and account status.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationship with fellow staff and management.
Sales Associate
CarMax
Mobile, Alabama
11.2022 - 03.2023
- Assisted customers with vehicle selection and provided product knowledge.
- Collaborated with team members to maintain a positive customer experience.
- Worked with fellow sales team members to achieve group targets.
- Conducted vehicle inspections to ensure quality and safety standards.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained cleanliness and organization of the showroom and lot areas.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Customer Service Representative
Signius
Mobile, Alabama
07.2022 - 10.2022
- Greeted callers and identified their needs quickly and accurately.
- Provided accurate information regarding company services, procedures, and policies.
- Handled escalated customer complaints professionally and effectively.
- Collaborated with team members to improve response times and service quality.
- Operated multi-line phone system for inbound and outbound calls.
- Transferred calls to appropriate departments for resolution.
Customer Service Representative
CoCENTRIX
Remote, AL
01.2021 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries and provided product information.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained accurate records of customer interactions and transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Zaxbys
Northport, Alabama
05.2020 - 11.2020
- Trained new cashiers on register operations and customer interaction techniques.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
- Managed daily cash reconciliation and ensured accurate financial reporting.
Receptionist Administrator
Lavender Inc
Aliceville, Alabama
06.2018 - 05.2020
- Welcomed visitors at front desk, offering assistance with inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients and coordinated meeting logistics.
- Assisted with administrative tasks, including filing and data entry.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
High School Diploma -
Gordo High School
Gordo AL 05-2019
BBA - Finance
Florida Atlantic University
Boca Raton, FL07-2026
Skills
- Customer service
- Account management
- Claims processing
- CRM software
- Documentation accuracy
- Technical support
- Database management
- Multi-tasking
- Customer engagement
- Customer education
- Problem resolution
- Team collaboration
- Administrative support
- Account updating
- Creative problem solving
- Microsoft outlook
Accomplishments
- Starfish Award 2024
Timeline
Universal Customer Service Agent
Southeast Toyota Finance
11.2024 - Current
Lease End Specialist
Southeast Toyota Finance
04.2023 - 11.2024
Sales Associate
CarMax
11.2022 - 03.2023
Customer Service Representative
Signius
07.2022 - 10.2022
Customer Service Representative
CoCENTRIX
01.2021 - 07.2022
Cashier
Zaxbys
05.2020 - 11.2020
Receptionist Administrator
Lavender Inc
06.2018 - 05.2020
High School Diploma -
Gordo High School
BBA - Finance
Florida Atlantic University