Krystal Wagner
Mt Angel,OR
Summary
Proven leader and efficient problem-solver, adept in teamwork and computer skills, enhanced customer satisfaction at Assurant by swiftly resolving complaints and reducing wait times. At St Vincent De Paul Society, negotiated favorable contracts and ensured compliance, showcasing exceptional decision-making and prioritization.
Overview
8
8
years of professional experience
Work History
On Site Manager
St Vincent De Paul Society Of Lane County
11.2020 - Current
- Conduct regular site inspections to ensure compliance with State requirements and company standards.
- Coordinate with vendors for timely completion of tasks, facilitating smooth project progression.
- Negotiate contracts with vendors and subcontractors, resulting in favorable terms that benefited both parties involved.
- Assist with yearly Certifications, ensuring we are in compliance (LIHTC Property)
- Completed yearly unit inspections
- Assist with preparing and posting notices
- Lease Units , complete move in/move out inspections
- Work with maintenance staff to answer requests in a timely manner
- Work with Resident Services Coordinator to find resources for tenants who need them
Tier 2 Customer Service Representative
Assurant
03.2016 - 11.2020
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Reduced call wait times for better customer experience by efficiently handling inquiries and escalating issues when necessary.
- Maintained detailed records of customer interactions for accurate tracking
- Consistently met performance metrics with effective problem-solving tactics, resulting in positive reviews from customers.
Education
No Degree - General Studies
Linn Benton Community College
Albany, ORSkills
Teamwork and Collaboration
Customer Service
Computer Skills
Decision-Making
Problem Resolution
Professional and Courteous
Work Planning and Prioritization
Scheduling and Coordinating
Timeline
On Site Manager
St Vincent De Paul Society Of Lane County
11.2020 - Current
Tier 2 Customer Service Representative
Assurant
03.2016 - 11.2020
No Degree - General Studies
Linn Benton Community College
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