Krystal Williams
Albany ,GA
Summary
Customer service representative with experience working in busy, fast-paced call-center. Committed to providing prompt, quick and accurate service to large volumes of customers.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Customer Service Agent
VXI Global Solutions
09.2022 - 07.2023
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Adhered to company policies and guidelines while providing timely responses to customer requests or complaints.
- Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
- Displayed excellent communication skills in assisting diverse clientele with various needs and preferences.
- Navigated multiple systems simultaneously to access customer information, ensuring timely resolutions for various issues.
Customer Service Representative/Cashier
Wal-Mart Neighborhood Market
04.2021 - 03.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Some College (No Degree) - Accounting
Southern Regional Technical College
Moultrie, GA 09.2024 - 05.2026
Skills
- CRM Navigation
- Multitasking Abilities
- Calm and Professional Under Pressure
- Customer Service
- Problem-solving skills
- Attention to Detail
- Adaptability and Flexibility
- Teamwork skills
- Phone Etiquette
- Money handling abilities
- Active Listening
- Work Ethic and Integrity
Timeline
Some College (No Degree) - Accounting
Southern Regional Technical College
09.2024 - 05.2026
Call Center Customer Service Agent
VXI Global Solutions
09.2022 - 07.2023
Customer Service Representative/Cashier
Wal-Mart Neighborhood Market
04.2021 - 03.2022
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