Krystal D. Levingston
Humble,TX
Summary
I'm an attentive Social Media Coordinator with proven history developing and engaging social posts that support corporate communications goals. I'm Self-motivated with understanding of brand promotion and online marketing. Known for working quickly and efficiently across multiple social media platforms.
Overview
10
10
years of professional experience
Work History
Social Media Coordinator
Louis Vuitton - LVMH
Irving , TX
2021.07 - Current
- Analyzed social media conversations globally by tagging them through social channels for accurate reporting across different lines of business and regions.
- Successfully managed customer inquiries and reviews on various social media platforms and review sites in accordance with compliance standards.
- Contributed to the development of effective strategies for increasing online visibility, acquiring new clients, and fostering customer interaction across multiple social media platforms.
- Effectively handled customer service inquiries on various social media platforms.
Client Advisor
Louis Vuitton - LVMH
Irving , TX
2016.11 - 2021.07
- Utilized effective communication skills to understand customer inquiries, resolve problems and provide accurate product guidance.
- Utilized knowledge and exceptional service to promptly resolve issues, resulting in improved customer satisfaction.
- Continuously monitored customer feedback and trends, utilizing data-driven insights to advance the overall customer experience.
- Successfully addressed and resolved escalated customer concerns within the framework of company policies.
Customer Relations Represantative Team Leader
Sally Beauty Holdings Inc.
Denton , TX
2014.09 - 2016.10
- Created strategies to enhance team collaboration by addressing and resolving conflicts.
- Evaluated feedback from customer service surveys and executed effective techniques to boost customer satisfaction ratings.
- Utilized data analysis techniques to identify areas of improvement in department operations.
- Developed and deployed an effective customer relations system to monitor and manage customer concerns, queries, and input.
Education
Public Relations
University of North Texas
Skills
- Exceptional verbal, written and interpersonal communication skills
- Proficient critical thinking skills with the great ability to pay attention to details
- Ability to work well under pressure and demonstrate resilience
- Ability to excell in a dynamic and faced past environment all while handling multiple projects concurrently
Timeline
Social Media Coordinator
Louis Vuitton - LVMH
2021.07 - Current
Client Advisor
Louis Vuitton - LVMH
2016.11 - 2021.07
Customer Relations Represantative Team Leader
Sally Beauty Holdings Inc.
2014.09 - 2016.10
Public Relations
University of North Texas
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