Krystalee Guinn
Ketchikan,ak
Summary
Dynamic Support Specialist II with a proven track record at Community Connections, excelling in customer service and remote support. Enhanced client satisfaction through effective communication and optimized workflows, while fostering student confidence as a Math Tutor. Skilled in customer relationship management, I leverage both analytical and interpersonal skills to drive impactful results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
15
15
years of professional experience
Work History
Site Manager
Glacier Park Apartments
08.2022 - Current
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Resolved issues between employees and customers using company policies.
- Assumed responsibility for personnel deployed to work site.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Administrator
Guinn Home
08.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
Support Specialist II
Community Connections
11.2010 - 03.2020
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Math Tutor
University of Southeast Alaska,
01.2014 - 04.2019
- Boosted student confidence in problem-solving by providing individualized support and targeted feedback during tutoring sessions.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
Education
Associate of Arts -
University of Southeast Alaska
Ketchikan, AK04-2016
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Site Manager
Glacier Park Apartments
08.2022 - Current
Administrator
Guinn Home
08.2021 - Current
Math Tutor
University of Southeast Alaska,
01.2014 - 04.2019
Support Specialist II
Community Connections
11.2010 - 03.2020
Associate of Arts -
University of Southeast Alaska
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