Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Krystal Jamison McGruder

Orlando,FL

Summary

Licensed Nursing Home Administrator in Florida with extensive experience in managing Skilled Nursing Facilities (SNFs). Expertise in regulatory compliance, Medicare/Medicaid certification, and financial management. Proven ability to lead interdisciplinary teams to enhance resident care and optimize facility operations. Holds an MBA in Health Administration from the University of Miami, demonstrating strong leadership and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operations Area Manager

Amazon
Orlando, Florida
05.2024 - Current
  • Supervised daily operations for over 113 associates, enhancing performance and safety standards.
  • Utilized data analytics to optimize productivity and achieve key performance indicators.
  • Facilitated communication between leadership and frontline teams to ensure alignment.
  • Led process improvements and executed projects for new workflow initiatives.

Documentation Supervisor, Lead Agent, Check-in Application Trainer & Support Lead

MSC Cruises
Cocoa, Florida
05.2022 - Current
  • Managed passenger check-in processes and verified travel documentation for compliance.
  • Ensured adherence to cruise line policies and government regulations.
  • Assisted in resolving customer issues regarding documentation and health protocols.
  • Coordinated staff training sessions on best practices for documentation.

Nursing Home Administrator-In-Training (AIT)

Aston Health
Eustis, Florida
11.2024 - 05.2025
  • Completed state-approved 1,000-hour Administrator-in-Training program for Nursing Home Administrator licensure.
  • Gained hands-on experience managing Skilled Nursing Facility (SNF) operations across various services.
  • Assisted with financial operations, including budgeting, contracts, audits, and compliance reporting.
  • Supported implementation of Medicare/Medicaid regulations and quality assurance programs.
  • Collaborated with leadership to establish policies enhancing resident care and operational efficiency.
  • Participated in staff recruitment, retention, and training to ensure HR compliance and workforce development.
  • Engaged in regulatory surveys and corrective action planning to maintain compliance with standards.
  • Oversaw daily nursing home operations, ensuring adherence to state and federal regulations.

Hospital Coordinator & Project Manager

Kidz Medical Services
West Palm Beach, FL
12.2023 - 08.2024
  • Coordinated care for a team of 52 physicians and 28 NPs.
  • Streamlined billing for neonatal, NICU, and pediatric services.
  • Directed cross-functional teams on four major hospital system projects.
  • Planned, executed, and tracked project milestones and deliverables.

Hospital Administration Intern

Broward Health
Fort Lauderdale, FL
05.2023 - 08.2023
  • Supported hospital operations and compliance projects.
  • Contributed to international patient coordination and medical evacuations.
  • Participated in the reaccreditation process for the hospital’s spine center.
  • Assisted in planning and coordinating hospital-wide initiatives and project timelines.

Education

Master of Business Administration - Health Administration

University of Miami Herbert Business School
Miami, FL
12.2023

Double Bachelor of Science - Management, Health Sciences

Assumption University
Worcester, MA
05.2022

Skills

  • Licensed nursing home administration
  • Skilled nursing facility operations
  • Medicare and Medicaid compliance
  • Quality assurance and risk management
  • Budgeting and financial oversight
  • Staff recruitment and development
  • Healthcare policy and planning
  • OSHA compliance and safety
  • Resident advocacy and communication
  • Project management and improvement
  • Healthcare administration and compliance
  • Leadership and team management
  • Operations management
  • Patient advocacy and service
  • Electronic medical records (EMR)

Certification

Licensed Nursing Home Administrator, Florida, 2025

Timeline

Nursing Home Administrator-In-Training (AIT)

Aston Health
11.2024 - 05.2025

Operations Area Manager

Amazon
05.2024 - Current

Hospital Coordinator & Project Manager

Kidz Medical Services
12.2023 - 08.2024

Hospital Administration Intern

Broward Health
05.2023 - 08.2023

Documentation Supervisor, Lead Agent, Check-in Application Trainer & Support Lead

MSC Cruises
05.2022 - Current

Master of Business Administration - Health Administration

University of Miami Herbert Business School

Double Bachelor of Science - Management, Health Sciences

Assumption University

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