Krystalline Santana
Mission Valley,CA
Summary
Authorized to work in the US for any employer Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Home Depot
05.2020 - 08.2021
- As a customer service associate we deal with creating and picking orders, handling returns, and other customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Vendor
BVLGARI
12.2019 - 12.2020
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales for Fragrances.
- Processed transactions by calculating purchase totals and collecting payments.
Cashier
Pretzelmaker
10.2018 - 08.2019
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH08.2025
Connecticut River Academy
East Hartford, CT06.2019
Skills
- Communication Skills
- Time Management
- Team Building
- Customer Service
- Order Management System
- Order Picking
- Customer Service and Assistance
- Exceptional Communicator
- Refunds and Exchanges
- Complex Problem-Solving
- Verbal Communication
- Complaint Escalation
Timeline
Customer Service Associate
Home Depot
05.2020 - 08.2021
Vendor
BVLGARI
12.2019 - 12.2020
Cashier
Pretzelmaker
10.2018 - 08.2019
Bachelor of Arts - Human Services
Southern New Hampshire University
Connecticut River Academy
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
CHRISTY JONESCHRISTY JONES
Member Service Representative III at Navy Federal Credit UnionMember Service Representative III at Navy Federal Credit Union