KRYSTAL M. BROWN
Park Forest,IL
Summary
11+ years of experienced, Highly energetic & motivated Medical Assistant. Dedicated to helping patients achieve optimal health & compassionate care. Provides superior patient care using effective communication and critical thinking skills. 10 years EMR Software experience working mainly with Epic Hyperspace. Administrative skills, Communication etiquette , Time management Cleanliness and organization. Following protocols , paying attention to detail, Knowledge of basic medical procedures and Computer skills. Goal-oriented Medical Assistant with over 10 years of professional experience in a fast-paced environment. Extensive Orthopedic background, experienced in other specialities such as Urology, Colorectal, GI, Family medicine, Oncology, Neurology and Plastic Surgery. Dedicated, passionate, and dependable when providing care to patients as well as assisting Physicians in various areas. Highly energetic, highly ambitious, and charismatic. Great at multi-tasking, easily trained, and eager to learn new things.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Advocate Christ Medical Center
Oak Lawn, IL
03.2024 - Current
- Delivers compassionate care to patients in their homes.
- Managed appointment bookings for patients located within proximity.
- Administration and document preventative vaccines such as Shingrix, PCV, and Tdap .
- Conduct comprehensive diabetic foot exam, check for pedal pulses, A1C, and Retinavue.
- Place order for inventory, keep inventory stocked and organize for daily use.
- Communicate effectively with patients.
- Keep provider informed with hospital admissions, vaccine compliance, follow up appointments etc.
Medical Assistant
Advanced Orthopedic And Spine Care
Tinley Park, IL
05.2022 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Explained procedures to patients to reduce anxieties and increase successful outcomes of the visit.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Verified patient insurance coverage and collected required co-payments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Assistant
Rush University Medical Center
10.2021 - 05.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Ambulated, turned and positioned patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
MEDICAL ASSISTANT
Specialty Physicians Of Illinois
08.2011 - 09.2021
- Assist in examination and treatment of patients under the direction of a physician
- Greet & Interview patients, measure vital signs and record information on patients' charts
- Collect blood/bodily fluid samples from patients and prepare specimens for laboratory analysis
- Prepare treatment rooms for examination of patients
- Assist Physicians in everyday patient care.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Ambulated, turned and positioned patients.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Taught patients about medications, procedures and care plan instructions.
CUSTOMER SERVICE REP
Aj Wright
07.2008 - 12.2010
- Served as lead CSR in the returns department/assisted in purchases and reruns
- Fulfill customers' needs to ensure satisfaction
- Maintaining a positive attitude while answering phones, resolving/managing customers queries & complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
Education
Certificate - Medical Assistant
Westwood College
Calumet City, IL05.2011
Diploma -
Bloom High School
Chicago Heights, IL05.2005
Skills
- Proficient in EMR (Epic Hyperspace)
- Bladder scan
- Point of care testing
- Assisting in office sterile procedures
- Routine Laboratory Testing
- Wound Care
- Updating Medical Records
- Clear Communication
- Cleaning and Organizing
- Procedure Assistance
- Time Management
- Appointment Scheduling
- Critical Thinking
- Treatment Room Preparation
- Medication Administration
- Operating EKG Equipment
- Microsoft Office
- Vitals Collection and Documentation
- Remote Video Conferencing
- Sanitizing and Cleaning
- Check-In and Check-Out Procedures
- Good Telephone Etiquette
- Active Listening
- Dependable and Responsible
- PPE Compliance
- First Aid/CPR
- Multitasking Abilities
Certification
Registered Medical assistant through AMT
BLS certified
Timeline
Medical Assistant
Advocate Christ Medical Center
03.2024 - Current
Medical Assistant
Advanced Orthopedic And Spine Care
05.2022 - 03.2024
Medical Assistant
Rush University Medical Center
10.2021 - 05.2022
MEDICAL ASSISTANT
Specialty Physicians Of Illinois
08.2011 - 09.2021
CUSTOMER SERVICE REP
Aj Wright
07.2008 - 12.2010
Certificate - Medical Assistant
Westwood College
Diploma -
Bloom High School