Krystalynne King
Cartersville,GA
Summary
Talented professional, considered knowledgeable leader and dedicated problem solver, adept in project planning and development, as well as staff management. Bringing 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Seeking a challenging management position where leadership skills, strategic planning expertise, and a proven track record in successful project delivery can contribute to organizational growth and excellence.
Overview
9
9
years of professional experience
Work History
Project Manager II
Pike Engineering
01.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Director of Title Research
Pike Engineering
03.2022 - 01.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in the development of internal guidelines and procedures for title research, leading to increased efficiency and consistency across the team.
Right of Way Agent
Pike Engineering
10.2021 - 03.2022
- Evaluated existing rights-of-way to identify conflicts or gaps in coverage, leading to seamless project execution.
- Prepared comprehensive reports outlining acquisition results for management review, enabling informed decision-making regarding future projects.
- Collaborated with project engineering and facility construction personnel on transmission line routes to inform landowner negotiations.
- Developed strong relationships with property owners through consistent communication and professional interactions.
Account Manager
Stag Enterprises
01.2020 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Customer Service Call Center Manager
TruGreen
12.2015 - 01.2020
- Championed the adoption of new technologies and tools that enhanced agent productivity and improved overall call quality.
- Introduced quality assurance measures to track agent performance, resulting in improved service consistency across the team.
- Facilitated weekly team meetings focused on identifying trends in customer inquiries and discussing strategies for addressing common pain points.
- Reduced average call duration for increased efficiency and improved customer experience.
Education
Bachelor of Science - Business Administration And Management
Georgia Institute of Technology
Atlanta, GA05.2009
Skills
- Project Management
- Project Planning and Development
- Project Scheduling
- Staff Management
- Client Relations
- Scope Management
- Problem-Solving
- Time Management
- Organizational Skills
- Title Research Expertise
- Microsoft PowerPoint, Excel, and Word
- SharePoint
Affiliations
- Project Management Institute, PMI
- International Right of Way Association, IRWA
Timeline
Project Manager II
Pike Engineering
01.2024 - Current
Director of Title Research
Pike Engineering
03.2022 - 01.2024
Right of Way Agent
Pike Engineering
10.2021 - 03.2022
Account Manager
Stag Enterprises
01.2020 - 10.2021
Customer Service Call Center Manager
TruGreen
12.2015 - 01.2020
Bachelor of Science - Business Administration And Management
Georgia Institute of Technology
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