KRYSTEL DOBSON
Seminole,FL
Summary
Dedicated IT professional with history of meeting project and company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance team performance and objectives.
Overview
10
10
years of professional experience
Work History
Sr. Functional Analyst
JOHNSON & JOHNSON, INFORMATION TECHNOLOGY
01.2019 - Current
- Business Analyst and Scrum Master for the development and deployment for multiple releases of Mobile Medical Applications for use in clinical trials under GxP/Design Controls
- Business Analyst and Scrum Master for Software as a Medical Device (SaMD) projects for release into Clinical Validation under GxP/Design Controls
- Work with Technical Quality and Risk Management to develop standards and best practices for validating a companion diagnostic and other SaMD devices under GxP for implementation into clinical trial use and support regulatory pathway to commercial implementation
- Key contributor to SDLC documentation, as well as managing project timelines to ensure deliverables are complete on time and in the appropriate sequences
- Lead requirements definition through business process mapping, elicitation, and requirements capturing sessions with business subject matter experts
- Translate Story and Acceptance Criteria into system configuration or implementation design and consult with developers to deliver functionality
- Develop curriculum and supporting materials for the Internal Analyst training for use with the cross-business unit compensation platform
- Assist in the development of process documentation and workflows, to ensure system functionality is working as intended
Business Unit Analyst
DEPUY SYNTHES, A JOHNSON & JOHNSON COMPANY
11.2017 - 12.2018
- Subject Matter Expert for the development of cross-business unit, harmonized compensation platform
- Leveraged business insights to recommend compensation system enhancements
- Established compensation plans, including compensation components, mechanics, quotas, product groupings, and rate calculations to ensure accurate commission calculations
- Developed Spine and Specialty Sales force business planning / goal setting
- Established and maintain sales force quota and measure attainment
- Supported Business Unit Incentive Compensation program projects
- Partnered with compensation system and payout analyst teams to ensure accurate system programming and delivery of sales force compensation
- Developed harmonized sales incentive award program across all franchise business units
- Calculated cross-franchise sales adjustments related to Strategic Customer Group overlay rebates
Deployment Analyst II
DEPUY SYNTHES, A JOHNSON & JOHNSON COMPANY
09.2016 - 11.2017
- Partnered with system vendor to develop Workflow tool integration for the automation of territory account alignment change requests by the Field Sales Organization
- Managed full spectrum of territory alignment efforts within the U.S
- Sales force, including day-to-day ownership changes and annual territory planning initiatives
- Partnered with Compensation team, adhering to system requirements and sales force guidelines, to ensure scheduled timing of changes for downstream system alignment results
- Performed troubleshooting for integration issues between MDM, legacy ERP systems and compensation software
- Maintained all aspects of a sales organization hierarchy in compensation software
- Maintained field sales organization roster in compensation software and distribution lists utilized across the DePuy Synthes organization
- Tracked and calculated monthly, cross-franchise sales adjustments related to Strategic Customer Group overlay rebates
Coordinator, Sales Support
DEPUY SYNTHES, A JOHNSON & JOHNSON COMPANY
03.2014 - 08.2016
- Implemented monthly and ad-hoc changes to account and territory alignments based on shifting work load, reorganizations and changes in business direction
- Provided cross-functional project management, support and coordination, including MDM, Synygy and Optimizer system modifications related to cross-franchise co-sell roles and account matching
- Developed and established policies and standards for in-house programs and projects, such as cross-franchise rebate sales and commission adjustment calculations
- Compiled data from multiple sources, analyzed data to generate reports, consisting of identifying areas for improvements in terms of open orders, capturing revenue in the appropriate period, and possible problem regions and accounts, as well as contracting issues
- Processed pricing exceptions in accordance with SOX compliance, reducing the number of price exception requests by 30% and approximately $2.2M per month, which resulted in a Leadership Imperatives Award
Field Sales Support Coordinator
KELLY SERVICES, SYNTHES
05.2012 - 02.2014
- A JOHNSON & JOHNSON COMPANY
- Supported day-to-day inquiries from the sales team, provided prompt and efficient resolution to a wide range of issues and developed operational procedures and policies to manage volume
- Developed and implemented price exception process for the DePuy Synthes Spine direct field sales organization
- Processed pricing exceptions through research of customer contracts and/or RFPs to verify status, including product groups and price points to determine the validity of product comparisons and/or authorization of requested discounting
Education
Bachelor of Science - Business Management
Western Governors University
12.2017
Masters of Science - Management and Leadership
Western Governors Universtiy
08.2022
Skills
- Process development, enhancement, and documentation
- Project Management
- Analytical and Critical Thinking
- Problem-solving with focued on root cause analysis
- Well-developed interpersonal skills with demonstrated ability to effectively interact with all levels within and outside of the organization
- Agile/SCRUM Methodologies, SDLC and GxP
- Advanced Microsoft Excel, Word, PowerPoint, Access and Outlook
Timeline
Sr. Functional Analyst
JOHNSON & JOHNSON, INFORMATION TECHNOLOGY
01.2019 - Current
Business Unit Analyst
DEPUY SYNTHES, A JOHNSON & JOHNSON COMPANY
11.2017 - 12.2018
Deployment Analyst II
DEPUY SYNTHES, A JOHNSON & JOHNSON COMPANY
09.2016 - 11.2017
Coordinator, Sales Support
DEPUY SYNTHES, A JOHNSON & JOHNSON COMPANY
03.2014 - 08.2016
Field Sales Support Coordinator
KELLY SERVICES, SYNTHES
05.2012 - 02.2014
Bachelor of Science - Business Management
Western Governors University
Masters of Science - Management and Leadership
Western Governors Universtiy