Krystel Duverne
Bedford,MA
Summary
Enthusiastic about placing products attractively to grab attention of customers and promote sales. Well-versed in marketing, sales and customer service policies.
Overview
9
9
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
05.2022 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Promoted spa packages and retail products effectively, increasing sales revenue for the business.
- Addressed client concerns or complaints diplomatically while providing solutions that ensured their continued patronage.
- Developed strong relationships with clients, resulting in increased loyalty and return visits.
- Assisted in inventory management tasks, ensuring adequate stock levels of products and supplies at all times.
- Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
- Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
Merchandise Associate
TJX Companies
11.2016 - 02.2021
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Answered questions about store policies and concerns to support positive customer experiences.
- Received incoming merchandise and stored in correct stock locations.
Human Resources Assistant
Windwalker Group LLC
06.2018 - 08.2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Babysitter
Local Residence
09.2015 - 06.2016
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted children with homework assignments and special projects across different subjects.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
- Supervised children's homework assignments to verify completion, assist with difficult assignments and support educational goals.
Education
Bachelor of Administration - Human Resources Management
Post University
Waterbury, CT05-2026
High School Diploma -
Bedford High School
Bedford, MA06.2015
Skills
- Cash Handling
- Cleaning
- Sales
- Store Merchandising
- Signage Updates
- Cash Register Operation
- Merchandise Movements
- End Cap Designs
- Product inventory counts
- Markdown procedures
Timeline
Spa Associate
Hand and Stone Massage and Facial
05.2022 - Current
Human Resources Assistant
Windwalker Group LLC
06.2018 - 08.2018
Merchandise Associate
TJX Companies
11.2016 - 02.2021
Babysitter
Local Residence
09.2015 - 06.2016
Bachelor of Administration - Human Resources Management
Post University
High School Diploma -
Bedford High School
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