Krystella Watts
Human Services
Aurora,CO
Summary
I am a forward-thinking leader with an extensive background in the industry and a keen sense of programming and production requirements. I am adept at managing all facets of program operations, including administration and outreach. I facilitate collaboration between talent and leaders to achieve programming goals with a cohesive vision.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case Manager/ Manager of Outdoors
Bridge House
Aurora, CO
01.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Planned and resourced personnel and logistics for operations.
- Scheduled employees for outdoor shifts, considering contract needs and employee strengths.
- Maintained accurate case records and documentation according to agency guidelines.
- Organized group activities to provide socialization opportunities for clients.
- Directed management meetings to enhance collaboration and maintain a culture based on trust and group problem-solving.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Recovery Coach
Centennial Mental Health Center
Limon, CO
05.2020 - 11.2020
- Collaborated with treatment team members to coordinate the best action for each client's unique needs.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Adhered to ethical guidelines established by professional organizations such as NAADAC or ICRCP.
- Implemented personalized treatment plans and monitored progress.
- Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
- Developed and implemented individualized treatment plans.
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Participated in continuing education opportunities related to substance use disorders or mental health conditions.
Assistant Manager
IHOP LLC
Limon, CO
02.2019 - 01.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
Bachelor of Science - Humans Services
Southern New Hampshire University
Hooksett, NH01-2025
Certified Addiction Specialist - Addictions
Odyssey Center
Denver, CO06-2024
CCAR Certififcation - Addictions
Center For Addiction Recovery
Online/Aurora05.2021
Skills
- Policy and procedure improvements
- Operations Oversight
- Strategic leadership
- Program Leadership
- Group and individual instruction
- Budgeting and financial management
- Records Management
- Cross-Functional Collaboration
- Program Development
- Positive Attitude
- Staff Training
- Patient Assessments
Affiliations
- Church outreach
- Kayaking club
- Hockey Mom
Certification
- CPR
- Metal Health
- Leadership Essentials Cornell Certificate
Websites
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsFlexible work hours401k matchPersonal development programsPaid time offTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Recovery Coach
Centennial Mental Health Center
05.2020 - 11.2020
Case Manager/ Manager of Outdoors
Bridge House
01.2020 - Current
Assistant Manager
IHOP LLC
02.2019 - 01.2020
Bachelor of Science - Humans Services
Southern New Hampshire University
Certified Addiction Specialist - Addictions
Odyssey Center
CCAR Certififcation - Addictions
Center For Addiction Recovery
- CPR
- Metal Health
- Leadership Essentials Cornell Certificate
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