Summary

Overview

Work History

Education

Skills

Languages

Professional References

Additional Qualifications

Timeline

KRYSTEN BANDA

Brownsville,TX

Summary

Dedicated customer service and operations professional with a strong track record in fast-paced healthcare and call center environments. Expertise in resolving complex issues, enhancing customer satisfaction, and supporting teams through effective communication and problem-solving. Seeking management or leadership opportunities to leverage interpersonal skills for organizational success.

Overview

years of professional experience

Work History

Healthcare / Customer Service Professional

Angeles Home Health

01.2011 - 12.2025

Provided professional support and customer service in a healthcare environment.
Assisted clients and families with questions, concerns, and service needs.
Maintained professionalism and confidentiality when handling sensitive information.
Communicated effectively with clients, coworkers, and other professionals.
Managed multiple responsibilities while maintaining attention to detail.
Provided dependable support in a fast-paced healthcare setting.
Helped resolve issues and ensure positive customer experiences.

Customer Advisor

Nelnet, Inc.

08.2024 - 11.2025

Provided knowledgeable and professional customer support.
Assisted customers with questions, account-related concerns, and service needs.
Researched issues and provided appropriate solutions while maintaining a positive customer experience.
Maintained accurate documentation and followed company procedures.
Demonstrated strong communication, problem-solving, and active-listening skills.
Handled sensitive customer information with professionalism and discretion.

SME / Team Leader

Wipro

12.2021 - 09.2023

Supported team members as a Subject Matter Expert and Team Leader.
Provided guidance, coaching, and assistance with complex customer service situations.
Helped team members meet performance, quality, and customer service expectations.
Assisted with escalations and helped identify effective solutions.
Shared knowledge, procedures, and best practices with team members.
Communicated with leadership regarding team needs and operational concerns.
Helped promote a productive and customer-focused work environment.

Licensed Insurance Agent

TTEC

03.2021 - 12.2022

Provided professional customer service and insurance-related support.
Assisted customers with questions regarding insurance products and services.
Explained information clearly while ensuring customers understood available options.
Followed applicable company procedures and regulatory requirements.
Maintained accurate customer records and documentation.
Handled customer concerns with patience, professionalism, and empathy.

Customer Service Representative I & II

Maximus

07.2017 - 10.2020

Provided high-quality customer service in a high-volume call center environment.
Assisted customers with questions, account concerns, and service requests.
Researched customer issues and provided appropriate resolutions.
Handled escalated situations professionally and effectively.
Maintained accurate records and followed established policies and procedures.
Consistently demonstrated strong communication, problem-solving, and customer service skills.