Brian Weese
Logan,UT
Summary
Dynamic Healthcare Customer Service Professional with extensive experience at Cambia Health Solutions, excelling in conflict resolution and customer satisfaction. Proven ability to manage escalated issues with empathy while utilizing CRM software to enhance service delivery. Recognized for building strong client relationships and consistently exceeding productivity targets in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Healthcare Customer Service Professional ll
Cambia Health Solutions
Utah
08.2024 - Current
- Educated clients on health plan options and benefits with clarity and precision.
- Managed escalated issues professionally and empathetically under pressure.
- Maximized customer satisfaction through effective email and telephone interactions.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Processed account changes using proprietary software to ensure accuracy.
- Ensured compliance with HIPAA laws related to customer service operations.
- Developed strong client relationships through personalized attention and care.
- Presented service information to assist customers in making informed decisions.
Installation Project Manager
Conservice
Logan
12.2022 - 08.2024
- Managed installation projects for water, electric and gas submeters for residential and commercial properties.
- Communicated with clients to address concerns and provide project updates regularly.
- Carried an average of 75 ongoing installation projects.
- Coordinated schedules and resources with contractors and suppliers to meet project timelines.
Inventory Control Analyst
North Atlantic Imports
Logan
01.2019 - 12.2022
- Monitored inventory levels using advanced tracking systems for accuracy.
- Analyzed stock discrepancies and investigated root causes for resolution.
- Coordinated cycle counts and reconciled variances with warehouse teams.
- Maintained accurate records of incoming and outgoing shipments for compliance.
Procurement Business Analyst (eCommerce)
CampSaver.com
Logan
01.2017 - 01.2019
- Maintained a balanced inventory for over 25 name brands for products being sold through ecommerce.
- Reviewed performance benchmarks and established metrics for future growth potential of brands.
- Verified data integrity and accuracy.
- Communicated with customers as needed.
Broadband Coordinator II (Project Coordinator)
MetTel
Salt Lake City
02.2012 - 05.2016
- Project Coordinator for the delivery and installation of new data services for all Wendy's locations throughout the US and Canada.
- Worked closely with customers, vendors, and field technicians to install and test new data services.
- Provided continual customer support to insure successful installations.
Lead Project Coordination/Provisioner
FirstDigital Telecom
Salt Lake City
11.2007 - 11.2011
- Coordinated the delivery of voice, high speed internet and data for small to large businesses.
- Communicated effectively with customers, vendors and technicians throughout the installation process.
- Provided on-going training and support for newly hired and existing Project Coordinators and Provisioners.
- Worked closely with all teams including; Management, Sales, Operations and Customer Service to develop and implement processes to meet and exceed the company's standards of quality of service.
Education
Associate of Science - Physical Sciences
Utah State University
Logan, UT05-2026
Skills
- Computer proficiency and CRM software
- Professional communication skills
- Customer service excellence and conflict resolution
- Call center procedures and call management
- Decision-making and de-escalation techniques
- Courteous demeanor and professional telephone etiquette
- Adaptive team player
References
References available upon request.
Timeline
Healthcare Customer Service Professional ll
Cambia Health Solutions
08.2024 - Current
Installation Project Manager
Conservice
12.2022 - 08.2024
Inventory Control Analyst
North Atlantic Imports
01.2019 - 12.2022
Procurement Business Analyst (eCommerce)
CampSaver.com
01.2017 - 01.2019
Broadband Coordinator II (Project Coordinator)
MetTel
02.2012 - 05.2016
Lead Project Coordination/Provisioner
FirstDigital Telecom
11.2007 - 11.2011
Associate of Science - Physical Sciences
Utah State University