Summary
Work Preference
Overview
Work History
Education
Skills
Key Accomplishments
Volunteer Experience
Timeline
Generic
Krysti Derby
Open To Work

Krysti Derby

Eugene,OR

Summary

Program management and client success leader with 15+ years of experience delivering complex, multi-client leadership development programs. Expertise in end-to-end program delivery, operational scaling, and process optimization. Proven track record of improving program quality, standardizing delivery, and driving measurable outcomes through data, feedback, and cross-functional collaboration.

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Learning & Development AdministratorProgram CoordinatorTraining CoordinatorProgram ManagerClient Success Manager

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid
Location: Eugene, OR, US
Open to relocation: No

Salary Range

$40/hr - $100/hr

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company Retreats

Overview

25
25
years of professional experience

Work History

Director of Program Management & Delivery

DX Learning Solutions
05.2024 - Current
  • Lead end-to-end delivery of leadership development programs, managing timelines, budgets, resourcing, and logistics to ensure consistent, high-quality execution
  • Partner with clients and Account Managers as a strategic advisor on leadership development, change management, and organizational effectiveness
  • Drive continuous improvement by leveraging NPS, participant feedback, and data insights to enhance program outcomes and client experience
  • Standardize processes, tools, and SOPs to improve operational efficiency, scalability, and delivery consistency
  • Identify opportunities for innovation and repeatable delivery models to strengthen long-term client relationships

Director of Client Relationships

DX Learning Solutions
08.2023 - 05.2024
  • Managed client relationships and program performance, ensuring high satisfaction and visibility across engagements
  • Built and implemented a standardized sales process in partnership with Operations, improving pipeline structure and consistency
  • Managed CRM and pipeline tracking, maintaining accurate data on clients, programs, and leads while monitoring MQL conversion to drive follow-up and engagement

Manager of Client Success and Program Coordinator

Verus Global
02.2020 - 08.2023
  • Directed end-to-end logistics for domestic and international leadership programs, managing venues, AV, materials, travel, and shipping to ensure seamless execution
  • Partnered with clients and internal teams (facilitators, sales) to align program logistics, schedule planning/debrief sessions, and maintain strong stakeholder relationships
  • Led operations process improvements across scheduling, travel, materials, and client touchpoints, standardizing SOPs to increase efficiency and consistency
  • Managed CRM data and program documentation, including maintaining client records and developing Statements of Work to ensure alignment and visibility
  • Supported CEO as Executive Assistant, managing calendar and prioritization to maximize client-facing time

Learning Program Coordinator

Comcast
Denver, CO
06.2018 - 02.2020
  • Delivered leadership programs for 90–130 participants weekly, managing logistics, scheduling, enrollment, and classroom operations
  • Administered LMS and reporting, ensuring data accuracy across enrollments, completions, and program metrics
  • Produced performance insights (trainer productivity, learner feedback, class size) to drive program improvements

Learning & Development Administrator

Comcast
Denver, CO
03.2016 - 06.2018
  • Supported VP of Learning & Development with calendar and scheduling, optimizing time and resource allocation across the division
  • Coordinated division-wide training programs, including new hire classes, facilitator alignment, roster management, and logistics for large-scale sessions
  • Developed executive presentations and maintained centralized SharePoint resources, improving access to training materials and program visibility
  • Generated reports on class size, trainer performance, and participation to support data-driven decisions

Assistant Director, Student Support - Denver North

Westwood College
Denver, CO
12.2014 - 01.2016
  • Improved student retention through proactive outreach, targeted support, and cross-functional collaboration
  • Led student engagement initiatives, including the Student Ambassador program and campus-wide events (Orientation, Graduation)
  • Managed student support operations, including staff supervision, front desk operations, and service delivery
  • Oversaw application processing, reporting, and student records, ensuring accuracy and efficiency

Training and Operations Coordinator

Westwood College
Denver, CO
04.2004 - 12.2014
  • Designed and delivered training programs across multiple functions, supporting classroom facilitation, 1:1 coaching, and onboarding of new team members
  • Led enterprise system rollouts (Avaya, CampusVue, SRM), including training design, content development, and post-launch support across campuses
  • Developed standardized training materials and centralized learning resources (SharePoint), improving consistency and scalability
  • Managed user support and collaborated with IT and operations to resolve issues, improve adoption, and reinforce policy compliance
  • Maintained the CRM from lead intake all the way through the life-cycle of the customer, including updating and reporting

Customer Service Representative

David's Bridal
Denver, CO
01.2001 - 08.2004
  • Greeted and served customers, answered phones, scheduled appointments, and maintained cleanliness and organization at front of store.
  • Promoted to sales position specializing in non-bridal products.

Education

Some College (No Degree) - General Studies

Arapahoe Community College
Denver, CO

Some College (No Degree) - General Studies

Colorado Christian University
Denver, CO

Skills

  • Program execution
  • Project management tools
  • Logistics operations
  • Vendor relationship management
  • Scheduling expertise
  • Team collaboration
  • Effective communication
  • Written communication
  • Customer focus
  • Customer service
  • Attention to detail
  • Problem solving
  • Relationship management

Key Accomplishments

  • Increased NPS by 20 points by redesigning and implementing a standardized feedback survey across 90% of program deliveries (2025), enabling more actionable insights and continuous improvement (DX Learning)
  • Coordinated logistics and delivery for leadership programs serving 6,000+ learners over 18 months, ensuring seamless execution across scheduling, travel, and classroom operations (Comcast)
  • Improved facilitator efficiency by assuming program management for 4+ annual sales trainings, enabling increased focus on coaching and development of new representatives (Westwood College)

Volunteer Experience

  • Junction City High School, Junction City, OR | Tiger Club Board Member | 10/01/25-Present
  • First Baptist Church, Junction City, OR | Youth Ministry Leader, Events & Stewardship Team | 01/01/23-Present
  • Calvary Church, Littleton, CO | Chairman of Personnel Team, Women's Ministry Leader, Youth Ministry Leader | 01/01/09-01/01/22

Timeline

Director of Program Management & Delivery

DX Learning Solutions
05.2024 - Current

Director of Client Relationships

DX Learning Solutions
08.2023 - 05.2024

Manager of Client Success and Program Coordinator

Verus Global
02.2020 - 08.2023

Learning Program Coordinator

Comcast
06.2018 - 02.2020

Learning & Development Administrator

Comcast
03.2016 - 06.2018

Assistant Director, Student Support - Denver North

Westwood College
12.2014 - 01.2016

Training and Operations Coordinator

Westwood College
04.2004 - 12.2014

Customer Service Representative

David's Bridal
01.2001 - 08.2004

Some College (No Degree) - General Studies

Arapahoe Community College

Some College (No Degree) - General Studies

Colorado Christian University

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