Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Krysti Offenbacker
Zimmerman,MN
Summary
Overview
20
years of professional experience
Work History
Dollar Tree
Merchandising Manager
09.2022 - 02.2023
Job overview
- Maintained updated product knowledge to successfully educate and advise customers.
- Assessed areas of service concern and developed improvement plans.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Generated reports on purchasing activities to support management decisions.
Midwest Disability PA
Call Center Representative
01.2020 - 01.2023
Job overview
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Consumer Directions
Direct Care Aide / Companion
05.2014 - 08.2014
Job overview
- I provided daily companionship to my grandfather
- I cooked his meals, did his laundry, reminded him to take his medicine
- I cleaned the house daily and took out the garbage
- I kept a close eye to make sure he didn't fall
- I took him to the bank and to get his groceries
- We went for drives around the lake, we went to craft fairs, and even did some garage sales.
Rum Bay
Server/Bartender
03.2009 - 02.2011
Job overview
- Mix and serve customers drinks while ensuring they had a pleasant time enjoying the night life atmosphere
- Cleaning, restocking and helping out wherever needed.
Electric Cowboy
Server/Bartender
12.2006 - 01.2009
Job overview
- Mix and serve customers drinks while ensuring they had a pleasant time enjoying the night life atmosphere
- Cleaning, restocking and helping out wherever needed.
Wal-Mart Stores INC.
Customer Service Representative/Call Center
04.2003 - 01.2006
Job overview
- Answer calls from customers who were either pleased or displeased with their time in the store
- Documented the information and forwarded it to management.
Education
Rogers High SchoolRogers, AR
Diploma from General Studies
01.2003
University Overview
Skills
- Pricing Structures
- Attention to Detail
- Supervising staff
- Merchandise presentation
- Staff Supervision
- Profit and loss understanding
- Inventory Control
- Process Improvement
- Report Generation
- Sales trend analysis
- Merchandise Allocation
- MS Office
- Needs Assessment
- Analytical Thinking
- Staff Training
- Documentation And Reporting
- Customer Service
- Retail display setup
- Basic Mathematics
- Decision-Making
- Critical Thinking
- Multitasking Abilities
- Clerical Support
- Self-Directed
- Active Listening
- Requests for information
- Trend Analysis
- Quality assurance standards
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
Merchandising Manager
Dollar Tree
09.2022 - 02.2023
Call Center Representative
Midwest Disability PA
01.2020 - 01.2023
Direct Care Aide / Companion
Consumer Directions
05.2014 - 08.2014
Server/Bartender
Rum Bay
03.2009 - 02.2011
Server/Bartender
Electric Cowboy
12.2006 - 01.2009
Customer Service Representative/Call Center
Wal-Mart Stores INC.
04.2003 - 01.2006
Rogers High School
Diploma from General Studies
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