Krystie Lesa
Winchester,CA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Joe's Jeans
Cabazon, CA
05.2022 - Current
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
Herve Leger
Cabazon, CA
09.2021 - 05.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Maintenance Operations Transportation
San Jacinto Valley Academy
San Jacinto, CA
05.2016 - 06.2020
- Sole responsibility to oversee and maintain the Transportation Department.
- Monitored fleet for services and regular maintenance.
- Monitored and reported on transportation costs.
- Maintained cleanliness of vehicles and scheduled routine maintenance.
- Coordinated scheduling for all sports and field trip requests.
- Processed billing and invoices for all transportation expenses.
- Cross- trained in Business Service responsibilities to handle additional duties during peak periods.
- Assisted Business Service Department with processing with payroll and billing.
- Utilized Excel, Microsoft Word, and Google Docs. to document transportation and field trip expenses for traceability and transparency.
- Created logs and templates to manage all transportation data.
- Able to identify operational and performance issue and resolve any concerns.
- Served as liaison between departments to implement new improvement plans and changes.
- Monitored multiple data bases to maintaoin transportation and business expenses.
First Assistant Manager
BCBG MAXAZRIA
Cabazon, CA
04.2012 - 05.2016
- Created weekly schedules for sales associates and management to keep the store well staffed at all times.
- Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
- Directed schedule of weekly projects and anticipated timelines for completion.
- Automated office operations, managed client correspondence and tracked records.
- Drove profit increases by leveraging market knowledge and natural leadership talents.
- Facilitated on site staff training and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Reviewed employee performance daily and delivered constructed feedback to improve weaknesses.
- Managed daily operations , including supervision and assignment delegation for a 20+ member team.
- Supervised and trained sales associate team members to provide exceptional service, driving retention and satisfaction.
- Ran daily reports to access performance and make proactive adjustments.
Assistant Store Manager
Bebe
Cabazon, CA
10.2008 - 04.2012
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Achieved daily sales goals, budget, and other targeted goals.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Achieved or exceeded business plans on a consistent basis by engaging employees in key processes.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Conducted annual performance reviews to organize training and development for staff.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Traveled to other district stores to assist with operations and staff training, development, and merchandising.
Education
High School Diploma -
Eisenhower Senior High School
Rialto, CASkills
- Excellent multi-tasking
- Strong communication skills
- Superior organization skills
- Detail - oriented
- Leadership development
- Staff training and development
- Talent Development
- Operational Efficiency
- Policy Development and Enforcement
- Inventory Tracking and Management
- Personnel Scheduling
- Business Forecasting
- Retail Store Management
Timeline
Assistant Store Manager
Joe's Jeans
05.2022 - Current
Assistant Store Manager
Herve Leger
09.2021 - 05.2022
Maintenance Operations Transportation
San Jacinto Valley Academy
05.2016 - 06.2020
First Assistant Manager
BCBG MAXAZRIA
04.2012 - 05.2016
Assistant Store Manager
Bebe
10.2008 - 04.2012
High School Diploma -
Eisenhower Senior High School