Don Ward
Antioch,TN
Summary
A problem solver, facilitator and proficient in handling help desk operations. Proficient in customer support and maintaining SLAs. Able to adapt and learn new technologies. Dedicated and proven track record of cultivating strong client relationships. Excellent communication and negotiation skills with a strong focus on customer satisfaction. A team player with a demonstrated ability to lead and motivate cross-functional teams to achieve common goals. Looking to leverage my expertise to contribute to your organization's success.
Overview
35
35
years of professional experience
Work History
Sales Associate
Joe's Jeans
01.2024 - Current
- I embraced this opportunity to show my skills
- As a key-holder, I opened and closed the store on my designated shifts
- I also closed registers, completed paperwork, and organized the store
- As a communicator, I informed the team about the goals and metrics
- As a salesman, I meet those goals by connecting and servicing the client needs.
Client Service Analyst
DrakeSoftware
12.2020 - 05.2023
- I work with a team in a collaborative effort to satisfy the client's needs
- I answer questions and concerns related to the software, troubleshoot issues such as login help, and provide password assistance
- Helped with connection, network, and cloud-based issues related to tax software.
Client Service Analyst
Change Healthcare
05.2019 - 07.2020
- We work as a team focusing on customer migrations but independently with my list of clients
- I work with clients, assisting and resolving issues with application tools like File Zilla, Siebel, Splunk, Ace, Microsoft Teams, and Excel
- It requires excellent verbal and written skills to communicate effectively with your clients
- Proper documentation allows for a successful transition when working with clients across any organization.
Customer Service Specialist
Deloitte
10.2018 - 04.2019
- Work as a team focusing on visual technology solutions and video collaborations for domestic and international business
- Assist team members with investigating and resolving incidents by working with both our national and global teams.
Production Worker
Nissan
01.2018 - 10.2018
- Analyze and ensure quality of parts are on the proper vehicles Certified trainer that worked in multiple areas of the plant Trained new employees and assist in developing talent.
Service Provider (Delivery Driver)
United Parcel Services (UPS)
08.1989 - 01.2017
- Executed scheduled pick-ups and deliveries in a timely manner
- Provided customer service to residents and companies within targeted areas
- Generated business contracts through Sales Lead cards
- Implemented United Parcel Services (UPS) safety policy and procedures.
Education
Skills
- Communication
- Customer support
- Data entry
- Microsoft Office
- Microsoft Word
- Outlook
- Problem-Solving
- Sales
- Social media
- Tax research
- Technical support
Timeline
Sales Associate
Joe's Jeans
01.2024 - Current
Client Service Analyst
DrakeSoftware
12.2020 - 05.2023
Client Service Analyst
Change Healthcare
05.2019 - 07.2020
Customer Service Specialist
Deloitte
10.2018 - 04.2019
Production Worker
Nissan
01.2018 - 10.2018
Service Provider (Delivery Driver)
United Parcel Services (UPS)
08.1989 - 01.2017
Similar Profiles
JOHNNY RIVERAJOHNNY RIVERA
Key Sales Associate at Joe's JeansKey Sales Associate at Joe's Jeans
Nicholas CorrieNicholas Corrie
Assistant Store Manager at Joe's JeansAssistant Store Manager at Joe's Jeans
Xavier-Alexandre Tardieu-LewisXavier-Alexandre Tardieu-Lewis
Sales Associate at jeans jeans jeansSales Associate at jeans jeans jeans
John NguyenJohn Nguyen
Supv, Warehouse Operations at Cardinal HealthSupv, Warehouse Operations at Cardinal Health
Ray GarciaRay Garcia
E-Commerce Manager at KrogerE-Commerce Manager at Kroger