Krystin Kuck
Tomball,TX
Summary
Successful customer service representative with six years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
9
9
years of professional experience
Work History
Accounting/Customer Representative
Generator Supercenter
03.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
Esthetician
Massage Heights
05.2019 - 04.2020
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
Teacher’s Assistant
St. John Early Childhood Center
09.2014 - 05.2019
- Assisted in developing class schedules and daily plans, supervised a large number of children and showcased my ability to multitask to ensure the safety, progress and educational development of each child in my care.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Documented student progress and communicated with parents to keep informed.
Concierge/Office Assistant
The Woodhouse Day Spa
09.2016 - 06.2017
- Utilized Millennium software to facilitate all aspects of customer interaction including scheduling and keeping record of past product interest to elevate the customer experience and drive sales.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
Education
High School Diploma -
Tomball High School
Tomball, TX05.2013
Skills
- Data Management
- Order Processing
- Quality Assurance
- Payment Processing
- Appointment Scheduling
- Customer Relations
- Quality Control
- Problem Resolution
Timeline
Accounting/Customer Representative
Generator Supercenter
03.2021 - 02.2024
Esthetician
Massage Heights
05.2019 - 04.2020
Concierge/Office Assistant
The Woodhouse Day Spa
09.2016 - 06.2017
Teacher’s Assistant
St. John Early Childhood Center
09.2014 - 05.2019
High School Diploma -
Tomball High School
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