Michael Orlando
Fort Myers,FL
Summary
Seasoned professional, recently semi-retired, looking to rejoin the workforce, highly effective at organizing inventory, merchandising parts and keeping team members working effectively. Resourceful and collaborative team player bringing with many years of background in parts, sales, and service looking for a challenging position representing a growth oriented corporation with the ability to improve client rapport, increase profitability and build long term business partnerships.
Overview
47
47
years of professional experience
Work History
Parts Advisor
Germain Lexus of Naples
Naples, FL
10.2022 - Current
- Maintained inventory levels and placed new orders for merchandise to keep supply well-stocked
- Keep strict safety practices in all areas of operations.
- Maintained retail store presentation by overseeing merchandise replenishments, customer courtesy and inquiry response.
- Place orders with different manufacturers within the organization
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
Parts Advisor
Naples Dodge Chrysler
Naples, FL
03.2022 - 09.2022
- Assessed quality of all shop work to maintain solid reputation and high customer satisfaction.
- Kept strict safety practices in all areas of operations.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Place orders with different manufacturers within in the organization.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Body Shop Parts Manager
AutoNation
Fort Myers, FL
12.2021 - 03.2022
Parts Advisor
Scanlon Lexus Of Ft Myers
Fort Myers , FL
03.2012 - 12.2021
- Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
- Advised customers to additional part requirements and specials, exposed customers to full product line and patiently explained parts use and installation when asked.
- Answered inquiries, resolved problems and finalized parts sales at counter and social media.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
Body Shop Parts Manager
Autopride Collision
Fort Myers, FL
01.2012 - 03.2012
Driver
MBA Airport Transportation
Fort Myers, FL
11.2010 - 12.2011
Parts Manager
Scanlon Acura
Fort Myers, FL
04.2009 - 10.2010
Service Writer
Galeana Chrysler
Fort Myers, FL
06.2008 - 03.2009
Parts and Service Director
Harbor Nissan
Port Charlotte, FL
06.2007 - 06.2008
Body Shop Parts Manager
Germain Auto Group
Naples, FL
02.2002 - 06.2007
Parts Manager
Merecedes Benz of Fort Myers
Fort Myers, FL
08.2001 - 11.2001
Parts Director
Royal Dodge Kia Hummer
Mentor, OH
02.1996 - 07.2001
Parts Manager
Motorcars East Inc
Cleveland Heights, OH
12.1978 - 02.1996
Education
Some College (No Degree) -
Lakeland Community College
Willoughby, OHSkills
- Previous Chrysler Gold Certification
- Chrysler Five Star Dealer Coordinator
- Contributor to high CSI scores
- Team Player with "Big Picture" attitude
- Strong Wholesale parts and development background
- Parts and service marketing
- Inventory auditing and managing
- Employee Management
- Problem-solving skills
- Strong customer service skills
- Vendor relations
- Mercedes Benz district Parts Manager award winner
- KIA Parts Pro 2001
- Original member of Parts Manager Advisory Board for KIA
Timeline
Parts Advisor
Germain Lexus of Naples
10.2022 - Current
Parts Advisor
Naples Dodge Chrysler
03.2022 - 09.2022
Body Shop Parts Manager
AutoNation
12.2021 - 03.2022
Parts Advisor
Scanlon Lexus Of Ft Myers
03.2012 - 12.2021
Body Shop Parts Manager
Autopride Collision
01.2012 - 03.2012
Driver
MBA Airport Transportation
11.2010 - 12.2011
Parts Manager
Scanlon Acura
04.2009 - 10.2010
Service Writer
Galeana Chrysler
06.2008 - 03.2009
Parts and Service Director
Harbor Nissan
06.2007 - 06.2008
Body Shop Parts Manager
Germain Auto Group
02.2002 - 06.2007
Parts Manager
Merecedes Benz of Fort Myers
08.2001 - 11.2001
Parts Director
Royal Dodge Kia Hummer
02.1996 - 07.2001
Parts Manager
Motorcars East Inc
12.1978 - 02.1996
Some College (No Degree) -
Lakeland Community College
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