KRYSTIN PATTON
Indianapolis,IN
Summary
Dynamic Customer Experience Professional with a proven track record excelling in conflict de-escalation and performance coaching. Adept at fostering team development and enhancing guest satisfaction through effective communication and problem-solving. Committed to driving results and promoting diversity and inclusion in all interactions.
Overview
11
11
years of professional experience
Work History
Customer Experience Professional
Lowe's
Indianapolis, US
11.2020 - Current
- Demonstrate a culture of ethical conduct and compliance
- Guest engagement; problem solving and resolution
- Submit coaching opportunity feedback for peers as needed
- Support loyalty programs
- Engage with guests in a welcoming way, helping to solve their specific needs
Fulfillment Associate
Target
Indianapolis, Indiana
10.2020 - 11.2020
- Scanned and bagged all guest items efficiently and in compliance with food safety standards and company best practice
- Delivered easy and accurate service to Order Pick up, Drive Up, and Registry guests
- Supported guest services
Homemaker
NA
Indianapolis, US
01.2017 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Planned daily/weekly workload to support family priorities
Bakery Team Lead
Target
Carmel, US
11.2014 - 01.2017
- Helped close skill gaps through development, coaching, and team interactions
- Quickly responded to concerns with guest shopping experience by de-escalating the situation and ensuring my team felt supported to address guest concerns
- Engaged in consistent, meaningful development conversations with team members
- Planned department daily/weekly workload to support business priorities and deliver service and sales goals
Education
High School Diploma -
Avon High School
Avon, INSkills
- Conflict de-escalation
- Schedule writing
- Performance coaching
- Talent acquisition
- Written and Oral Communication
- Documentation and Reporting
- Diversity and inclusion
- Problem solving
Personal Information
Authorized To Work: US
Timeline
Customer Experience Professional
Lowe's
11.2020 - Current
Fulfillment Associate
Target
10.2020 - 11.2020
Homemaker
NA
01.2017 - 10.2020
Bakery Team Lead
Target
11.2014 - 01.2017
High School Diploma -
Avon High School