Amanda Gonzalez

Achieved a notable increase in customer satisfaction through strategic communication and issue resolution. Delivered proactive support to customers throughout their solar journey, enhancing overall experience. Managed over 200 solar projects, ensuring smooth transitions from installation to activation. Streamlined scheduling of site visits in collaboration with customers and internal teams. Provided bi-weekly updates to customers via phone, text, and email, fostering strong relationships. Utilized advanced skills in Dialpad, Salesforce, MS Office, G Suite, and DocuSign to drive efficiency.

As a Lead Sales Esthetician, I provide services while coaching and developing my team of Estheticians. I’m responsible for driving daily business, maintaining accurate sales reports, and creating strong partnerships within my retailer. I believe in leading by example and leveraging this skill, to not only observe my team on the floor, but provide in-the-moment coaching. I’m responsible for my team hitting their daily, weekly, and monthly sales and objectives. I’m also responsible for recruiting, hiring, and training new team members. My goal isn’t just to hire, but to retain my team through a positive and enjoyable work experience. I thrive working in a fast-paced environment, collaborating with others, and always providing the highest level of customer service!

As an Esthetician, I was responsible for offering excellent customer service and in-depth industry knowledge. I offered full facial waxing, lash application, threading, makeup application, etc. In addition, I was responsible for operational tasks, opening and closing duties, inventory, and state board audits. I was expected to hit a sales per hour goal for both services and products, a minimum of 50% rebooking, with a 25% conversion rate. I was able to build a strong clientele in a short period by creating the best customer experience. This led to growth in my online ratings.