Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Phyllis Flournoy

Durham,NC

Summary

Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Customer Experience Professional

Lowe's
Morrisville, NC
11.2021 - Current
  • Enhanced customer satisfaction by resolving inquiries and issues efficiently.
  • Analyzed customer feedback to identify trends and areas for improvement.
  • Serve as a knowledge resource to customers through accurate and efficient delivery of information to resolve concerns.
  • Listens attentively to customers in order to fully understand their needs and the need behind the need.
  • Practices continuous learning and self-development.
  • Documents each phone interaction into a case for record.

Survey Poll Operator

Pollmakers
06.2020 - Current
  • Conduct polls, surveys and GOTVs to provide accurate and neutral data to help businesses, politicians and other decision makers determine what's on the public's mind in a friendly manner while maintaining established Quality Control levels.
  • Remote

Election Assistant

North Carolina Board of Elections
Durham, North Carolina
06.2020 - 11.2020
  • Assigned to help the Chief Judge, Judges and Voters.
  • Tasks include opening/closing polling place, greeting Voters, checking in registered Voters, processing curbside Voters, issuing ballots, monitoring tabulator, pacing waiting queues and distributing 'I Voted Stickers'.

Poll Clerk/Inspector

New York City Board of Elections
Brooklyn, New York
06.2013 - 12.2019
  • Responsible for the operations in the Election District, including opening the polls, serving voters and closing the polls with accuracy of canvass.
  • Assisted voters and Poll-Site Coordinator as needed throughout the Election Day.

Patient Relations Volunteer

The Brooklyn Hospital Center
Brooklyn, New York
07.2015 - 10.2015
  • Served as liaison between patients and their physicians and ancillary service providers.
  • Navigated patients through safety concerns or grievances by integrating knowledge of hospital policies and patient rights.
  • Maintained high-quality healthcare standards and professionalism.

Administrative Assistant

RAICES Gowanus Senior Center
Brooklyn, New York
08.2013 - 10.2013
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Conducted daily wellness checks by phone, kept detailed log of seniors’ responses.

Distribution Clerk

United States Postal Services
Columbia, South Carolina
06.1991 - 02.1997
  • Operated computerized system to sort and distribute mail and small packages utilizing zip codes.

Education

Master of Business Administration - undefined

Campbell University
Buies Creek, NC

Bachelor of Science - Management, Communication

State University of New York
Buffalo, New York

Skills

  • Microsoft Office: Word, Outlook
  • Detail-oriented
  • Good Communicator
  • Teachable
  • Active Listener
  • Writing
  • Electronic Medical Records Operations
  • Problem Solver
  • Safety Minded
  • Team player
  • Time Management
  • Organized
  • Disciplined
  • Personable
  • Filing and data archiving
  • Multi-line phone proficiency
  • Meeting arrangements
  • Social media knowledge
  • Mail handling

Certification

  • Certificate in Electronic Medical Records (PennFoster, May 2017)
  • Certificate of Appreciation (The Brooklyn Hospital Center, October 2015)

Accomplishments

Awarded a performance bonus quarterly for 90% or above customer satisfaction score

Timeline

Customer Experience Professional

Lowe's
11.2021 - Current

Survey Poll Operator

Pollmakers
06.2020 - Current

Election Assistant

North Carolina Board of Elections
06.2020 - 11.2020

Patient Relations Volunteer

The Brooklyn Hospital Center
07.2015 - 10.2015

Administrative Assistant

RAICES Gowanus Senior Center
08.2013 - 10.2013

Poll Clerk/Inspector

New York City Board of Elections
06.2013 - 12.2019

Distribution Clerk

United States Postal Services
06.1991 - 02.1997

Master of Business Administration - undefined

Campbell University

Bachelor of Science - Management, Communication

State University of New York