Alexander Broering
Cincinnati,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Experience Professional
Veritiv Corporation
10.2016 - Current
- Process all warehouse, indirect and direct customer order entry and order management
- Utilized Salesforce to maintain; pricing, contact info., account onboarding, and create/analyze various reports
- Navigate multiple systems to obtain varied information
- Coordinate order logistics between vendor, sales and customer
- Accelerated implementation of new systems by testing and providing feedback.
Student Customer Service Representative
IU Athletic Ticket Operations
08.2012 - 06.2016
- Navigate ticket sales through computerized system, Archtics
- Facilitate customers with purchasing of tickets over the phone and onsite at events
- Direct people to locations at sporting events
- Resolve problems for customers politely and professionally at events and over the phone.
Cashier/Butcher
The Village Store
08.2010 - 01.2012
- Communicated daily with vendors and customers
- Organized the layout of products sold
- Facilitated in opening and closing of store on daily basis
- Ensured compliance with facility guidelines
- Maintained proper organization of recyclables.
Education
Bachelor of Science in Public Affairs - Management
Indiana University
Bloomington, IN05.2016
Skills
- Proficient in Microsoft Office, including Word, Excel, and Power Point
- Adept in typing, utilizing spreadsheets, and email management
- Call center experience
- Complaint Handling
- Feedback collection
- Client Advocacy
- Teamwork and Collaboration
- Customer Service
Timeline
Customer Experience Professional
Veritiv Corporation
10.2016 - Current
Student Customer Service Representative
IU Athletic Ticket Operations
08.2012 - 06.2016
Cashier/Butcher
The Village Store
08.2010 - 01.2012
Bachelor of Science in Public Affairs - Management
Indiana University