KRYSTINA DIAZ
Gambrills,MD
Summary
Adventurous candidate seeking to capitalize on a passion for helping others. Self-motivated and adaptable, with a love for people and 10 years of customer
service experience. Willingly takes on new challenges and strives to solve problems calmly and effectively. Operates with a positive attitude and thrives in fast-paced, unpredictable environments. Collaborative, hardworking, and efficient in prioritizing and handling simultaneous tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
The Rumor Reel
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Red Eyes Dock Bar
06.2023 - Current
- Engaged in small talk with hundreds of patrons per day to build rapport and earn repeat business.
- Served each guest with sincere, positive, and enthusiastic attitude.
- Made connections with guests to create a positive atmosphere.
- Performed closing duties including cleaning, sanitizing, and replenishing.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Front Desk Receptionist
Economy Glass
12.2018 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
Waitress
Harpoon Hanna's
05.2018 - 10.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Waitress
L.P. Steamers
04.2016 - 04.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Greeted new customers, discussed specials, and took drink orders.
Education
Certification - Dental Assisting
Anne Arundel Community College
Arnold, MD06.2019
High School Diploma -
Arundel High School
Gambrills, MD05.2015
Skills
- Outstanding Customer Service
- Verbal and Written Communication
- Time Management
- Critical Thinking
- Problem Solving
- Outgoing Personality
- Flexibility
Certification
- RAM Alcohol Training - 2023
Timeline
Bartender
Red Eyes Dock Bar
06.2023 - Current
Bartender
The Rumor Reel
07.2021 - Current
Front Desk Receptionist
Economy Glass
12.2018 - 02.2021
Waitress
Harpoon Hanna's
05.2018 - 10.2018
Waitress
L.P. Steamers
04.2016 - 04.2018
Certification - Dental Assisting
Anne Arundel Community College
High School Diploma -
Arundel High School
- RAM Alcohol Training - 2023
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