Krystina Lewis
Cabazon,United
Summary
Results-driven management leader determined to exceed company sales goals. Dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
AM Retail Group
08.2020 - Current
- Assists store manager in meeting standards for customer service and quality.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed a rapport and maintained strong relationships with clients.
- Managed scheduling for store shifts to accomplish proper staffing while taking into account customer traffic and employee strengths.
Sales Supervisor
AM Retail Group
08.2020 - 10.2023
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively coached team members to reach daily, weekly and monthly sales goals.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
General Manager
Blaze Pizza, LLC
04.2018 - 06.2019
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Assistant General Manager
Blaze Pizza, LLC
04.2018 - 06.2019
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Assistant General Manager
Blaze Pizza, LLC
04.2017 - 04.2018
- Handled cash accurately and prepared deposits.
- Motivated, trained, and coached employees to maximize performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Assistant General Manager
Blaze Pizza, LLC
02.2016 - 04.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
Corporate New Restaurant Opening Trainer
Blaze Pizza, LLC
04.2014 - 01.2016
- Trained both restaurant team members and management on front of the house and back of the house operations.
- Traveled to over 45 locations inside and outside the U.S.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Manager
CKE Restaurants, Inc
12.2010 - 03.2015
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Communicated with health inspectors during inspections and resolved issues found.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Volunteer Firefighter
Cy-fair Volunteer Fire Dept
12.2010 - 03.2015
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Administered first aid and conducted emergent response management.
Food Service Worker
09.2007 - 01.2010
AVID Tutor
Environmental Charter Schools
08.2006 - 06.2007
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Served as an academic resource for high school school students, leading writing process improvements, study skills, note-taking, and test-taking skills.
Education
Bachelor of Science - BS - Chemistry
Loyola Marymount University
Criminal Justice and Corrections
Lone Star College
2014
California POST certification- Levels II & III - Justice, Criminal Justice/Law Enforcement Administration
El Camino College Police Academy
2007
Skills
- Restaurant Operations
- Retail Management
- Shift Scheduling
- High volume
- Multi-task & Handle High-volume Workloads
- Marketing
- Team Training & Development
- Recruiting/Hiring
- Skill Development
- Shrinkage Prevention
Timeline
Assistant Store Manager
AM Retail Group
08.2020 - Current
Sales Supervisor
AM Retail Group
08.2020 - 10.2023
General Manager
Blaze Pizza, LLC
04.2018 - 06.2019
Assistant General Manager
Blaze Pizza, LLC
04.2018 - 06.2019
Assistant General Manager
Blaze Pizza, LLC
04.2017 - 04.2018
Assistant General Manager
Blaze Pizza, LLC
02.2016 - 04.2017
Corporate New Restaurant Opening Trainer
Blaze Pizza, LLC
04.2014 - 01.2016
Manager
CKE Restaurants, Inc
12.2010 - 03.2015
Volunteer Firefighter
Cy-fair Volunteer Fire Dept
12.2010 - 03.2015
Food Service Worker
09.2007 - 01.2010
AVID Tutor
Environmental Charter Schools
08.2006 - 06.2007
Bachelor of Science - BS - Chemistry
Loyola Marymount University
Criminal Justice and Corrections
Lone Star College
California POST certification- Levels II & III - Justice, Criminal Justice/Law Enforcement Administration
El Camino College Police Academy
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