NICOLE WALKER
Jacksonville,FL
Summary
Results-driven hospitality leader with extensive experience in restaurant operations and team leadership. Demonstrated success in enhancing labor efficiency, developing high-performing teams, and ensuring exceptional guest experiences in high-volume environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Tommy Bahama Marlin Bar
Jacksonville, USA
03.2025 - Current
- Lead daily operations for a high-volume restaurant concept, overseeing a team of 60 front-of-house and back-of-house employees.
- Partner with leadership to execute operational strategies and improve labor efficiency.
- Support recruiting, onboarding, training, and performance management.
- Ensure service excellence, compliance, and profitability while fostering a strong team culture.
Front of House Manager
Prospect Five Points
Jacksonville, USA
03.2023 - 03.2025
- Directed front-of-house operations including staffing, scheduling, training, reservations, and guest relations.
- Led a team of 10+ employees, managed labor, and improved operational efficiency.
- Handled guest recovery and maintained high-volume daily operations.
Server / Bartender
World of Beer
Gainesville, USA
12.2019 - 04.2022
- Delivered high-volume guest service, supported bar operations, inventory management, and maintained product knowledge and efficiency.
Server/Bartender
Buffalo Wild Wings
Pensacola, Florida
09.2017 - 11.2019
- Provided exceptional customer service in a fast-paced restaurant environment.
Education
B.S. - Business Administration (Management & Marketing)
University of West Florida
Pensacola, FL05-2021
Skills
- Restaurant Operations
- P&L Awareness
- Cost Management
- Labor Management
- Scheduling
- Inventory Control
- Staff Training
- Training & Development
- POS Systems
- Team Leadership
- Operational Excellence
- Brand Standards
- Guest Experience
- Conflict Resolution
Timeline
Assistant Store Manager
Tommy Bahama Marlin Bar
03.2025 - Current
Front of House Manager
Prospect Five Points
03.2023 - 03.2025
Server / Bartender
World of Beer
12.2019 - 04.2022
Server/Bartender
Buffalo Wild Wings
09.2017 - 11.2019
B.S. - Business Administration (Management & Marketing)
University of West Florida