Krystina O'Neal
Windsor,CO
Summary
Driven Client Services Coordinator with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
9
9
years of professional experience
Work History
Customer Support Coordinator
Laborjack LLC
07.2020 - 12.2023
- Supervised team of two client service representatives.
- Provided daily client support via phone, email, text and chat.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
Assessment Data Technician
Poudre School District
08.2016 - 01.2020
- Effectively communicated and collaborated with departments and staff to provide support for online testing.
- Maintained complex records systems, surveys, and student data systems for varying state and district testing.
- Enhanced data accuracy by meticulously reviewing and validating data sets.
- Updated and maintained student information, documents and records.
- Provided training and support to district staff, fostering a deeper understanding of various data tools and applications.
- Checked for accuracy by verifying data and records.
- Managed large-scale data migrations, ensuring minimal downtime and smooth transitions between systems.
- Created spreadsheets for more efficient recordkeeping and reporting.
- Assisted in designing and implementing custom data solutions tailored to staff needs.
Public Speaking Instructor
Colorado State University
08.2014 - 05.2016
- Coached students on public speaking and presentation skills.
- Integrated real-world examples into lessons to illustrate the importance of effective communication in various industries.
- Enhanced students public speaking skills by conducting interactive and engaging workshops.
- Reviewed and analyzed data to measure and assess student growth aligned to instructional goals and course objectives and adjusted instructional strategies and content delivery.
- Developed innovative lesson plans focused on practical applications of public speaking in various professional settings.
- Promoted active listening skills among students through group activities and discussions, improving overall communication abilities within the classroom setting.
Education
Master of Arts - Communication Studies
Colorado State University
Fort Collins, CO05.2016
Bachelor of Arts - Communication Studies
Colorado State University
Fort Collins, CO05.2014
Skills
- Inter-department collaboration
- Microsoft Office
- Event Coordination
- Root Cause Analysis
- Operations Management
- Relationship Building
- Customer Relations
- Sales proficiency
- Support Services
- Account Management
- CRM Software
- Project Management
- Staff Scheduling
Header
Krystina O'Neal, (720) 339 - 6146, Krystina.m.oneal@gmail.com, Windsor, CO
Timeline
Customer Support Coordinator
Laborjack LLC
07.2020 - 12.2023
Assessment Data Technician
Poudre School District
08.2016 - 01.2020
Public Speaking Instructor
Colorado State University
08.2014 - 05.2016
Master of Arts - Communication Studies
Colorado State University
Bachelor of Arts - Communication Studies
Colorado State University
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