Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystine Jordan

Palm Harbor,FL

Summary

Results-oriented professional with over 30 years of experience driving performance improvements and achieving KPIs. Skilled in building strong, efficient teams through organized and effective training. Recognized for dedication to exceptional customer service, delivering high-quality training, and consistently supporting both individual and team growth to meet and exceed professional objectives. With more than 30 years of experience as a talented professional, I bring excellent employee development, customer service, and analytics skills to the table. Comfortable giving engaging presentations to clients to drive new business, expand accounts, and establish brand profile. Additionally, an excellent team builder and leader of initiatives.

Overview

33
33
years of professional experience

Work History

Vice President of Operations

07.2024 - Current
  • Championed clear communication of messaging, strategies, and processes to the marketing team, ensuring alignment and effective execution across all relevant departments
  • Designed and delivered training programs for doctors and staff, effectively bridging the gap between patient care and practice profitability through streamlined process implementation
  • Identified key areas of opportunity within practices, providing data-driven solutions that enhanced efficiency and fostered growth by analyzing key metrics and refining operational processes to drive greater profitability
  • Reimagined scheduling processes, introducing a more efficient system that improved patient flow, increased patient satisfaction, and fostered a positive, productive work environment for both doctors and staff

District Manager

Vision Associates/Essilor Luxottica
09.2014 - 06.2024
  • Leveraging proven training and management skills, expanded territory from10 offices in Florida to20 offices across multiple states
  • Delivered an11% YTD increase in revenue for existing offices, with key accounts showing a20% YOY growth
  • Successfully launched12 new offices in just three months, driving significant business expansion
  • Trained, mentored, and developed staff into leaders, fostering a culture of clear communication and continuous learning for sustained success
  • Selected by peers to create and distribute training materials, which were successfully implemented across more than150 offices nationwide
  • Spearheaded a marketing initiative to transform the pricing structure, earning2nd place in the prestigious Essilor Business Transformation Awards in the Growth and Competitiveness category
  • Supervised various locations, enforcing high-quality standards of operation.

VSR Facilitator

VisionSource
12.2011 - 09.2014
  • Expanded and optimized a professional network by fostering strong relationships with doctors, peers, and staff, while effectively communicating and providing targeted training to enhance team cohesion
  • Delivered essential information and training to over150 staff members, promoting a collaborative, knowledgeable, and high-performing team environment

Practice Administrator/Licensed Optician

Safety Harbor Optical
12.2008 - 09.2014
  • Contributed to a6-year upward trend in sales by prioritizing customer service excellence, seamlessly integrating managed care for patients, providing comprehensive staff training, and fostering effective communication with doctors and staff—while consistently ensuring exceptional patient care

Office Administrator/Licensed Optician

Image Eyewear
03.2005 - 01.2008
  • Cultivated and maintained strong, long-term relationships with doctors, vendors, and patients, ensuring a seamless experience while consistently delivering the highest standard of patient care

Office Manager/Licensed Optician

For Eyes Optical
05.1992 - 03.2005
  • Consulted during the acquisition of an ophthalmology practice, applying expertise in staffing, training, inventory management, and practice remodeling design to ensure a smooth transition and operational efficiency
  • Recruited, trained, mentored, and coached staff, driving growth, boosting sales, and significantly enhancing patient satisfaction through focused leadership and development

Education

Degree - Ophthalmic Science

Camden County College
New Jersey

Skills

  • Essilor Management Training and Development Program
  • Essilor Experts Training Program
  • Essilor Vision Foundation
  • Outreach Community Leader

Timeline

Vice President of Operations

07.2024 - Current

District Manager

Vision Associates/Essilor Luxottica
09.2014 - 06.2024

VSR Facilitator

VisionSource
12.2011 - 09.2014

Practice Administrator/Licensed Optician

Safety Harbor Optical
12.2008 - 09.2014

Office Administrator/Licensed Optician

Image Eyewear
03.2005 - 01.2008

Office Manager/Licensed Optician

For Eyes Optical
05.1992 - 03.2005

Degree - Ophthalmic Science

Camden County College

Similar Profiles

CREATE PROFILE
Krystine Jordan