Krystle Batiste
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Service Advisor
US Bancorp
Chicago, IL
12.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Developed documentation and logs of implemented solutions and generated and submitted reports
Floor Associate
Nordstrom Rack
Orland Park, IL
10.2021 - 12.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Supported loss prevention goals by monitoring shopper behavior.
- Informed customers of current store promotions to encourage additional sales purchases.
Stylist Sales Associate
Lane Bryant
Crestwood, IL
12.2019 - 12.2021
- Advised client base of new products and seasonal fashions to increase store sales.
- Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Delivery Driver
Amazon
Chicago, IL
05.2019 - 09.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
Warehouse Unloader
UPS
Hodgkins, IL
10.2017 - 05.2019
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Disposed of damaged or out-of-code products under approval of operations team.
- Handled packages with care while transporting from truck to loading dock.
- Unloaded packages with care and placed in proper staging area.
- Maintained organized work area by storing equipment safely and properly.
- Assisted other team members in navigating large loads.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Shift Supervisor
Rite Aid
Jackson , MS
05.2013 - 07.2016
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied security, safety and loss prevention strategies during shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
Hyde Park Academy
Chicago, IL06.2005
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Creative Problem Solving
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Verbal and Written Communication
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Service Advisor
US Bancorp
12.2021 - Current
Floor Associate
Nordstrom Rack
10.2021 - 12.2021
Stylist Sales Associate
Lane Bryant
12.2019 - 12.2021
Delivery Driver
Amazon
05.2019 - 09.2019
Warehouse Unloader
UPS
10.2017 - 05.2019
Shift Supervisor
Rite Aid
05.2013 - 07.2016
High School Diploma -
Hyde Park Academy