KRYSTLE COBBS
West Dundee ,IL
Summary
Experienced Business and Management Professional with a proven track record in office management and operational leadership. Adept at streamlining office procedures, improving workflow efficiency, and leading teams to achieve organizational goals. Skilled in financial management, client relations, and process improvement. Areas of expertise include: Office & Operations Management Client Relationship Management Financial Management & Budgeting Vendor & Supplier Management Staff Leadership & Team Coordination Process Improvement & Workflow
Overview
6
6
years of professional experience
Work History
Real Estate Salesperson
Metropolitan Real Estate Academy
04.2022
- As the Real Estate Salesperson I am a licensed professional who facilitates the buying, selling, and renting of properties. I served as an intermediary between clients (buyers, sellers, landlords, and tenants) to ensure smooth transactions and help achieve their real estate goals.
- Client Consultation: Meet with clients to assess their real estate needs and provide expert advice on the market.
- Property Search & Listings: Assist clients in finding properties that meet their requirements or listing properties for sale.
- Market Analysis: Conduct research to provide clients with current market trends, comparable property values, and pricing strategies.
- Negotiations: Handle negotiations between buyers and sellers to reach mutually agreeable terms.
- Documentation: Prepare and manage contracts, offers, disclosures, and other necessary paperwork.
- Networking & Marketing: Promote properties through various channels such as listings, open houses, and social media.
- Compliance: Ensure all transactions comply with New Jersey real estate laws and regulations.
- Customer Service: Provide exceptional support and guidance throughout the entire real estate transaction process.
Senior Client Service Representative
Marsh McLennan
Schaumburg, IL
03.2025 - Current
- As the Senior Client Service Representative Supervisor client at Marsh McLennan, the primary focus is overseeing my team of csr and account producers adhered to exceptional client services. Managing that all insurance programs, transactions, client account information was accurate within EPIC. Collaboration closely with the account servicing team to ensure efficient level of support is provided.
- Office Administration & Operations: Conducts weekly staff 1:1 to ensure satisfactory work production from support team
- Team Leadership: Supervised and supported AMs, AEs, and CSRs
- Client Relations: Served as the primary point of contact for AEs
- Claims support: Processed renewals was submitted by CSRs
- Reporting & Data Management: Produced regular reports on office performance, patient flow, and financial metrics to support management and improve operational efficiency
Business Management/Office Administrator
Inception Sports Performance
Parsippany, NJ
09.2019 - 02.2025
- As the Business Manager and Office Administrator at Inception Sports Performance, I oversee the daily operations of a fast-paced sports training facility, ensuring seamless administrative support while contributing to business growth and client satisfaction. My role involves managing business operations, staff coordination, and implementing strategies to enhance service delivery and optimize performance.
- Operational Management: Oversee the day-to-day operations of the training center, ensuring smooth workflow, resource management, and effective scheduling of training sessions.
- Financial Oversight: Manage budgets, track expenses, process payroll, and handle billing and invoicing for clients and training programs.
- Client Relations & Retention: Serve as the main point of contact for clients, addressing their needs, responding to inquiries, and ensuring a positive experience. Manage customer accounts, registrations, and follow-ups to maintain high retention rates.
- Staff Coordination: Supervise administrative staff, trainers, and performance specialists, ensuring effective communication, scheduling, and task delegation.
- Marketing & Promotion: Collaborate with the marketing team to implement promotional campaigns, update social media platforms, and engage with the community to attract new clients and drive business growth.
- Program Development Support: Assist in developing and implementing training programs and packages, ensuring they meet client needs and align with the center’s goals.
- Facility & Equipment Management: Ensure that the training facility and equipment are well-maintained, coordinating repairs, maintenance, and new purchases as necessary.
- Compliance & Safety: Enforce safety protocols and ensure that the facility adheres to health and safety regulations, providing a secure environment for both clients and staff.
Education
Associate of Applied Science (AAS) - Business Administration
County College of Morris
RANDOLPH, NJMarketing Strategy in Digital Marketing - Certification
eCornell University
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Property management
- Real estate marketing
- Social media marketing
- Property maintenance
- Networking and prospecting
Timeline
Senior Client Service Representative
Marsh McLennan
03.2025 - Current
Real Estate Salesperson
Metropolitan Real Estate Academy
04.2022
Business Management/Office Administrator
Inception Sports Performance
09.2019 - 02.2025
Associate of Applied Science (AAS) - Business Administration
County College of Morris
Marketing Strategy in Digital Marketing - Certification
eCornell University