Krystle Ellwanger
Pottstown,PA
Summary
Accomplished banking professional with extensive experience overseeing branch operations, driving compliance excellence, and developing high‑performing teams. Known for strengthening customer relationships, improving operational efficiency, and coaching staff to deliver exceptional service. Adept at managing risk, resolving complex issues, and supporting business growth through strong community engagement and cross‑functional collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Truist Bank
Boyertown, PA
04.2025 - Current
- Build and deepen consumer and business relationships through needs-based financial guidance.
- Open and service accounts, resolve complex inquiries, and ensure a positive client experience.
- Support branch operations, including teller transactions and compliance adherence.
- Collaborate with lending, investments, and small business partners to generate referrals.
- Apply consultative problem-solving to address client issues efficiently.
Financial Center Supervisor
Fulton Bank
Emmaus, PA
06.2024 - 04.2025
- Oversaw the daily, weekly, monthly, and quarterly compliance tasks of the branch.
- Built relationships with new and existing customers by opening accounts, servicing accounts, and offering products to meet their needs.
- Provided monthly and on-the-spot coaching to teller staff.
- Assisted with teller transactions and ensured adherence to operational standards.
- Worked with partners to refer customers for lending, investments, mortgages, and merchant services.
- Developed relationships with local businesses to promote financial center services.
- Ensured all customer interactions were handled professionally and in accordance with company standards.
- Utilized problem-solving techniques to address customer inquiries promptly and effectively.
Senior Branch Member Account Specialist
Visions Federal Credit Union
Exeter, PA
07.2023 - 06.2024
- Established new memberships and serviced existing accounts.
- Referred members to insurance and investment services.
- Assisted with teller transactions and processed lending applications.
- Supported branch management with monthly audit tasks.
Branch Operations Manager
Santander Bank
Shillington, PA
11.2016 - 07.2023
- Oversaw daily branch operations to ensure compliance with bank and federal regulations.
- Coached staff to reduce errors and improve performance.
- Established and maintained relationships with consumer and business customers.
- Provided assistance with customer problems and ensured full resolution.
- Managed cash flow, weekly cash orders, and ATM custodianship.
- Trained new employees across multiple branches.
- Opened new accounts and serviced current accounts as needed.
Education
Bachelor of Arts (B.A.) - History
Millersville University
Millersville, PA05-2009
Skills
- Branch Operations & Compliance
- Team Leadership & Staff Development
- Customer Relationship Management
- Performance Coaching
- Business Development
- Operational Efficiency
- Monetary Transactions & Controls
- Problem Resolution
- Time Management
- Professional Communication
Certification
Notary Public - Commonwealth of Pennsylvania
Timeline
Senior Relationship Banker
Truist Bank
04.2025 - Current
Financial Center Supervisor
Fulton Bank
06.2024 - 04.2025
Senior Branch Member Account Specialist
Visions Federal Credit Union
07.2023 - 06.2024
Branch Operations Manager
Santander Bank
11.2016 - 07.2023
Bachelor of Arts (B.A.) - History
Millersville University