Krystle Garner
Mt clemens,MI
Summary
Dynamic stylist with a proven track record in the salon industry, excelling in customer service and sales expertise. Recognized for enhancing client satisfaction through personalized consultations and effective upselling strategies. Adept at multitasking and fostering teamwork, I consistently drive repeat business and elevate salon performance through innovative marketing initiatives.
A dedicated salon professional with strong background in styling and customer service. Proven ability to craft unique looks that align with clients' personalities and preferences. Known for excellent collaboration with team members and adaptability to evolving fashion trends, showcasing strong communication and creative skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
Stylist
Lady Janes
08.2016 - Current
- Delivered personalized styling consultations to enhance client satisfaction and loyalty.
- Collaborated with team members to maintain high standards of cleanliness and organization in salon environment.
- Managed inventory levels, ensuring availability of essential products for styling services.
- Trained junior stylists on cutting techniques and product application to improve service quality.
- Analyzed customer feedback to refine services and enhance overall client experience.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Participated in team meetings and staff training sessions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Preserved patient safety by following safety protocols.
Waitress
Chilis's Bar and Grill
01.2009 - 11.2025
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Trained junior waitstaff on menu knowledge and service protocols to enhance team performance.
- Monitored dining area for cleanliness and organization, contributing to positive dining experiences.
- Developed strong rapport with regular customers, fostering loyalty and enhancing service quality.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to satisfaction.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Stylist, Salon Manager
Hair Mechanix
04.2017 - 01.2025
- Provided personalized styling consultations to enhance client satisfaction and loyalty.
- Executed advanced haircutting techniques, ensuring high-quality results tailored to individual preferences.
- Mentored junior stylists in industry best practices and customer service excellence.
- Implemented inventory management systems to streamline product ordering and reduce waste.
- Developed promotional strategies to drive sales of hair care products and services.
- Collaborated with team members to create a positive salon environment focused on client experience.
- Assisted in training new staff on salon procedures, enhancing overall team performance and efficiency.
- Conducted trend analysis to stay updated on emerging styles and techniques, fostering innovation in services offered.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Organized sales area and work station to showcase products and boost sales.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Participated in team meetings and staff training sessions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Preserved patient safety by following safety protocols.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Developed and implemented individual care plans tailored to needs of each client.
- Supervised daily salon operations, ensuring exceptional customer service and satisfaction.
- Managed staff scheduling, optimizing workforce efficiency and resource allocation.
- Trained and mentored new team members on salon procedures and best practices.
- Developed promotional strategies that increased client retention and attracted new customers.
- Analyzed client feedback to improve services, enhancing overall salon experience.
- Coordinated with suppliers to maintain quality products and timely deliveries.
- Oversaw financial operations, including budgeting and expense tracking for profitability.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
- Oversaw staff recruitment efforts to ensure a diverse team of talented professionals was assembled for the salon''s success.
- Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
- Achieved personal sales goals by upselling products to meet individual needs.
- Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
- Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
- Promoted business through marketing initiatives and use of social media.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Cultivated relationships with suppliers to secure favorable pricing on top-quality products while managing costs effectively.
- Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
- Implemented health and safety protocols during global health crisis, ensuring client and staff safety without interrupting services.
Education
Cosmetology
Paul Mitchell The School Michigan
Sterling Heights, MI08-2016
Hotel, Motel, And Restaurant Management
Penn Foster Career School
Scranton, PA05-2009
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Teamwork and collaboration
- Organization
- Active listening
- Schedule management
- Sales promotions
- Sales expertise
- Upselling and cross selling
- Marketing
Timeline
Stylist, Salon Manager
Hair Mechanix
04.2017 - 01.2025
Stylist
Lady Janes
08.2016 - Current
Waitress
Chilis's Bar and Grill
01.2009 - 11.2025
Cosmetology
Paul Mitchell The School Michigan
Hotel, Motel, And Restaurant Management
Penn Foster Career School