Krystle Hernandez
LMCU
Lehigh Acres,FL
1
Certification
11
years of professional experience
Strategic banking operations leader with expertise in managing branch performance and team development. Oversee operations for two locations while driving workforce planning, risk management, compliance, and process improvement. Skilled in identifying operational gaps and enhancing internal controls, ensuring audit readiness, and achieving organizational goals through effective collaboration with leadership.
Work History
Cage Cashier
4 Years 1 Month- Handled high-volume cash transactions with precision and accountability.
- Processed cash chips and voucher transactions, ensuring accurate record-keeping and adherence to gaming procedures.
- Issued jackpot payouts and redemption payments, maintaining high accuracy and attention to detail to enhance customer satisfaction.
- Verified customer identification and recorded transactions according to casino control requirements.
- Balanced cash drawer and corrected discrepancies at shift end.
- Balanced large cash drawers to zero consistently at shift end.
- Ensured compliance with Title 31 regulations and internal controls to uphold operational integrity and security.
- Facilitated efficient operations during peak hours to enhance customer experience. during peak periods to keep service efficient.
Area Branch Operations Manager
7 Months- Managed staffing, schedules, workforce allocation, and branch coverage to support smooth operations and consistent member service.
- Coached employees, set clear performance expectations, and reinforced compliance, member service, and accountability standards.
- Monitored branch performance and service metrics to identify trends and address gaps, facilitating data-driven decision-making.
- Delivered near-perfect audit result through strong compliance with operational controls, regulatory requirements, internal policies, and risk-management standards.
- Enhanced audit readiness across both locations by reinforcing documentation standards and compliance expectations, ensuring operational integrity.
- Identified process gaps and implemented workflow improvements to strengthen controls and mitigate operational risk.
- Supported daily operations across two branch locations, providing guidance for a team of seven employees.
- Collaborated across branches and departments to resolve operational challenges and maintain consistent execution of organizational priorities.
- Served as escalation contact for complex member concerns and operational issues, providing timely resolutions while balancing member experience and risk.
- Resolved significant business error-report issues, cleared outstanding operational exceptions, and improved processes to reduce repeat errors.
- Partnered with branch leadership and senior management to carry out organizational initiatives and improve consistency across locations.
Head Teller
6 Years- Maintained strong cash controls and accurate transactions while following policies, procedures, and regulatory standards.
- Supported daily teller and branch operations, including cash balancing, vault oversight, transaction controls, audit prep, and compliance with regulatory and internal requirements.
- Collaborated with branch leadership to resolve complex operational issues and support management-level responsibilities.
- Trained and mentored employees, supporting onboarding, product knowledge, operational consistency, and team growth.
- Supported branch audits and special audit activities, including cash controls, operational procedures, and safe deposit box processes.
- Cultivated strong member relationships by addressing complex concerns and delivering tailored solutions.
- Served as mentor and trusted operational resource for employees and emerging leaders.
- Recognized as top-performing team member for consistently meeting high expectations and showing strong operational knowledge and reliability.
- Demonstrated readiness for management-level responsibilities through effective leadership, employee development, and operational oversight.
Education
High School Diploma
Skills
Team leadership
Branch operations oversight
Risk & Compliance: Internal Controls • Regulatory Compliance • Risk Mitigation • Issue Management • Cash Controls
Strategic planning
Opening and closing procedures
Staff supervision
Performance metrics analysis
Customer relationship management
Accomplishments
- Received the “Star performer Award” for exemplary performance and recognition.
- Decreased business errors by 50%
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
NMLS
Notary
Timeline
Area Branch Operations Manager
LMCU
03.2026 - CurrentRead More
Head Teller
LMCU
03.2020 - 03.2026Read More
Cage Cashier
Immokalee Seminole Casino
01.2016 - 02.2020Read More
Cape Coral High School
High School Diploma
Read More