Krystle McFadden
Miami,FL
Overview
23
23
years of professional experience
Work History
Train Attendant
Amtrak
Miami, FL
06.2022 - 09.2025
- Assisted passengers with boarding and disembarking process.
- Maintained cleanliness and organization of train compartments.
- Learned safety protocols and emergency response procedures.
- Provided information on routes, schedules, and station amenities.
- Adapted to changing schedules and passenger needs effectively.
- Collaborated with crew to enhance overall passenger experience.
- Collaborated with fellow staff members to organize time-sensitive tasks efficiently during periods of high passenger volume.
- Resolved passenger complaints professionally, finding solutions that maintained high levels of customer satisfaction while adhering to company policies.
- Enhanced customer satisfaction by providing exceptional service and attending to passengers'' needs promptly.
Provider Resolution Specialist
United Healthcare Group
Miami, FL
02.2017 - 07.2021
- Resolved provider inquiries by analyzing complex issues and ensuring timely communications.
- Collaborated with internal teams to streamline resolution processes, enhancing overall efficiency.
- Maintained accurate documentation of provider interactions and resolutions for compliance purposes.
- Utilized claims management systems to track and manage provider disputes effectively.
- Enhanced customer satisfaction by resolving complex provider issues in a timely manner.
- Managed a high volume of incoming inquiries from healthcare providers, efficiently addressing concerns related to billing, coverage, or network access.
- Strengthened provider relationships by conducting follow-up calls to ensure satisfaction with issue resolution outcomes.
- Adhered to regulatory guidelines in all interactions with healthcare providers safeguarding compliance standards throughout the organization.
Client Services Member Representative
Convey Health
Miramar, FL
11.2015 - 11.2016
- Delivered exceptional client support, ensuring satisfaction through effective communication and problem resolution.
- Managed account inquiries, providing timely information and solutions to enhance client relationships.
- Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
- Trained new team members on client service protocols, fostering a knowledgeable workforce.
- Analyzed customer feedback to identify trends and implement service improvements based on insights.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Conducted regular reviews of client accounts, ensuring accurate billing and timely payments.
- Acted as a liaison between clients and internal departments, streamlining communication processes for improved collaboration.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Postal Support Employee
Postal Service
Miami, FL
11.2012 - 08.2015
- Processed incoming and outgoing mail efficiently, ensuring adherence to postal regulations.
- Operated sorting machines to streamline mail distribution and enhance workflow efficiency.
- Assisted customers with inquiries, providing accurate information on postal services and products.
- Collaborated with team members to maintain organized workspaces and optimize operational processes.
- Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
- Minimized delays in mail delivery through proactive communication with supervisors regarding route adjustments or concerns.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
- Maintained high levels of safety within the workplace by following proper lifting techniques for heavy packages and adhering to all safety protocols during mail handling processes.
Office Worker
Standard Aviation
Doral, FL
05.2010 - 10.2012
- Managed office correspondence and maintained organized filing systems to enhance information retrieval.
- Coordinated scheduling for meetings, ensuring efficient use of time and resources across departments.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Streamlined administrative workflows by implementing digital tools for document management and tracking.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Executed record filing system to improve document organization and management.
Reservation Agent
Marriott Vacation Club
Doral, FL
03.2005 - 03.2010
- Managed reservation system to optimize booking processes and improve customer satisfaction.
- Assisted customers in selecting travel options, providing detailed information on services and amenities.
- Coordinated with various departments to ensure seamless execution of guest reservations and requests.
- Resolved booking discrepancies promptly, maintaining high standards of accuracy and attention to detail.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Food Service Worker
Hospitality Staffing
Hollywood, FL
01.2003 - 02.2005
- Maintained cleanliness and organization in food preparation areas to ensure compliance with health standards.
- Assisted in menu planning and food preparation, adapting recipes to accommodate dietary restrictions.
- Trained new staff on safe food handling practices and efficient service techniques.
- Collaborated with team members to streamline operations, improving service delivery times.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
GED - Education
Lindsey Hopkins Technical School
Miami, FLSkills
- Basic technical skills
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Train Attendant
Amtrak
06.2022 - 09.2025
Provider Resolution Specialist
United Healthcare Group
02.2017 - 07.2021
Client Services Member Representative
Convey Health
11.2015 - 11.2016
Postal Support Employee
Postal Service
11.2012 - 08.2015
Office Worker
Standard Aviation
05.2010 - 10.2012
Reservation Agent
Marriott Vacation Club
03.2005 - 03.2010
Food Service Worker
Hospitality Staffing
01.2003 - 02.2005
GED - Education
Lindsey Hopkins Technical School