Krystle Running Hawk
La Push,WA
Summary
Dynamic customer-focused professional with exceptional service delivery and strong interpersonal skills. Known for leveraging effective verbal communication to ensure high customer satisfaction, consistently exceeding project objectives. Recognized for problem-solving and collaborative teamwork, driving success in challenging environments. Aiming to further enhance service excellence while contributing to organizational growth.
Overview
8
8
years of professional experience
Work History
Sign Maker
Jimenez Signs
Seattle, WA
01.2000 - 07.2006
- Assisted in the design of sign layouts using Adobe Illustrator software programs.
- Inspected finished products for quality and adherence to customer specifications.
- Delivered completed signs to job sites around town when necessary.
- Troubleshot technical problems with sign making equipment when needed.
- Created templates for repetitive tasks to expedite fabrication processes.
- Researched, designed, and produced custom signs for businesses.
- Provided customer service in person and over the phone regarding orders and product inquiries.
- Tracked material inventories and ordered new parts to prevent shortages.
- Read and interpreted schematics and drawings for accurate results.
- Repaired existing signage if requested by clients.
- Inspected products for quality control purposes prior to shipment or installation.
- Created vinyl lettering and graphics for interior and exterior signage.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Developed digital artwork files from customer supplied sketches and and or photos provided by customers.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Installed interior and exterior signage on various substrates such as metal, wood, glass, acrylics.
- Assembled and completed products according to production schedules.
Housekeeping and Laundry Attendant
Western Athletic Clubs-DT
Seattle, WA
07.1999 - 08.2000
- Stocked linen closets with fresh linens and supplies.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed soiled linens and articles from rooms and delivered to laundry area. TCT
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures. Ft
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Checked inventory of cleaning supplies and ordered more when needed.
- Sanitized and cleaned sinks, mirrors, toilets and showers. Greeted
- Interacted pleasantly with clients and guests when performing daily duties.⅚
- Communicated with maintenance team on damages to repair.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
Juice Bar Attendant
Jumping Jacks Cafe
Seattle, WA
01.1998 - 08.1999
- Ensured freshness by regularly auditing and updating items on the menu.
- Followed food safety guidelines while handling food items during preparation of juices.
- Managed multiple tasks simultaneously while ensuring accuracy at all times.
- Operated cash register accurately to process payments from customers.
- Verified accuracy of completed orders before delivering them to customers.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Communicated any customer complaints to supervisor promptly.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted in training new employees on operating juicing machines properly.
- Performed closing duties such as counting money in cash register drawer, cleaning work areas.
- Updated menus as per changes in availability of ingredients or pricing structure.
- Kept track of inventory levels and placed orders when necessary.
- Adhered to all company policies regarding sales, refunds, exchanges.
- Assisted in setting up promotional displays for new products or special offers.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Assembled and served meals according to specific guest requirements.
Education
High School Diploma -
American Indian Heritage High School
Seattle, WA06-2000
Spanish, American Government, Psychology 101
South Seattle Community College
Seattle, WA01-2000
Skills
- Effective Verbal Communication
- Customer service
- Positive attitude
- Effective Call Communication
- Strong interpersonal skills
Languages
Spanish
Native/ Bilingual
Custom
- Valid Washington State Drivers License
Timeline
Sign Maker
Jimenez Signs
01.2000 - 07.2006
Housekeeping and Laundry Attendant
Western Athletic Clubs-DT
07.1999 - 08.2000
Juice Bar Attendant
Jumping Jacks Cafe
01.1998 - 08.1999
High School Diploma -
American Indian Heritage High School
Spanish, American Government, Psychology 101
South Seattle Community College