Summary
Overview
Work History
Education
Skills
Certification
Awards
Volunteer Experience
Work Availability
Work Preference
Timeline
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Krystle Ann Felix

Tucson,AZ

Summary

Accomplished and detail-oriented professional with a robust background in project management, quality control, database administration, and professional writing. As a Senior Project Manager and Supervisor, I earned three promotions at Golden Puma Clean Outs, leading teams and overseeing complex projects from inception to completion. Proven track record in managing cross-functional teams, streamlining workflows, and ensuring the timely delivery of high-quality results. Skilled in high-speed data entry, maintaining confidentiality, and optimizing processes in fast-paced environments. A strategic thinker and problem solver, I excel at working both independently and in collaborative, remote settings. Dedicated to continuous improvement and staying current with industry advancements to consistently drive organizational success.

Overview

10
10
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

CEO/Web Content and Digital Marketing Manager

Stroll Thru Time Finds
Tucson, AZ
12.2022 - Current
  • Transitioned a small mobile brick & mortar startup to a fully digital e-commerce platform, managing set-up & optimization of online infrastructure, & developing a strategic launch plan to maximize initial impact
  • Conducted market research identifying key target audiences and crafting messaging strategies that increased pre-launch interest by 30%
  • Ensured compliance with applicable laws relating to customer privacy, data collection, and digital advertising practices
  • Created content for website, social media platforms & email newsletters to engage customers and promote sales
  • Proactively set forth a pre-launch digital marketing campaign with original content, successfully establishing brand presence
  • Actively leveraging social media substructure through active listening, monitoring & engaging with a growing audience on two social media channels; Facebook & Instagram.

Remote Executive Assistant

Golden Puma Clean Outs
Tucson, AZ
01.2021 - Current
  • Provide comprehensive administrative support, preparing contracts, invoices, purchase orders, and documentation essential for daily operations
  • Maintain confidentiality of executive records and files, demonstrating strong organizational and discretion skills
  • Enhanced accounts receivable accuracy from 85% to 100% by implementing automated systems for database management and invoicing, alongside regular audits
  • Conduct research, collect data, and analyze information to create detailed reports and documents, showcasing strong analytical and reporting skills
  • Developed a Qualitative Assessment Plan through anonymous surveys, leading to a 75% increase in employees' reported sense of belonging and job satisfaction.

Senior Project Manager, Supervisor

Golden Puma Clean Outs
Tucson, AZ
01.2019 - 05.2023
  • Drafted detailed project proposals, outlining scope, timelines, and cost estimates, leveraging strong analytical and planning skills
  • Led process improvement initiatives, such as optimizing crew assignments and reallocating equipment to high-priority tasks, resulting in a 15% increase in project completion speed and a 10% reduction in material waste
  • Implemented sustainable action plans, diverting over 300,000 pounds of reusable items from landfills in 36 months through effective recycling programs
  • Identified risks in 15 projects, developing mitigation strategies that reduced delays by 20% and cut budget overruns by 15%
  • Mentored and trained junior staff in project management best practices, fostering leadership, collaboration, and growth within the team.

Academic Tutor

KP Tutoring
Tucson, AZ
07.2014 - 01.2019
  • Identified learning barriers through detailed observation, testing, and data interpretation, boosting student comprehension and retention by 40%
  • Tailored instruction based on individual learning styles, demonstrating strong active listening, patience, and adaptability to foster student engagement
  • Accurately managed databases, performed high-volume, daily data entry, and transcribed extensive data, including large-scale audio file conversions, while strictly maintaining confidentiality of all sensitive academic information
  • Guided students in writing and refining competitive scholarship essays, resulting in a collective award of over $65,000 in academic funding
  • Improved undergraduate pass rates by 87% through focused evaluation, data-driven analysis, and effective communication.

Education

Small Business Management - Business Administration And Management

University of Arizona, Eller College of Management
Tucson, AZ
09-2019

High School Diploma -

Nosotros Academy
Tucson, AZ
06-2005

Undergraduate in Anthropology -

Pima County Community College
Tucson, AZ
08.2004 - 12.2007

Skills

1 Active Listening

2 Adept Multi-tasker

3 Adaptability and Flexibility

4 Advanced Clerical Knowledge

5 AR/AP

6 Attention to Detail

7 Business Administration

8 Business Correspondence

9 Communication

10 Content Management Systems (CMS)

11 Customer Relations Management

12 Customer Service

13 Data Entry and Transcription

14 Data Integrity

15 Data-Driven Content Analysis

16 Database Maintenance

17 Decision-Making

18 Interpersonal Skills

19 Invoice Processing and Verification

20 Microsoft Office Suite

21 Operations Management

22 Organizational Skills

23 Professional Demeanor

24 Project Management

25 Proofreading

26 Quality Control and Mitigation

27 Research

28 Resource Utilization

29 Teamwork and Collaboration

30 Time Management

31 Word Processing

32 Written Communication

Certification

  • AI Essentials, Google Career Certificates, 08/01/24
  • Foundations of Digital Marketing and E-Commerce, Google Career Certificates, 06/01/24
  • COVID 19 Safety in the Workplace, OSHA Occupational Safety and Health Administration, 09/01/23

Awards

  • Heart of Justice Award, Coalition of Human Rights, 12/2005, Youth Category, For exemplary self initiative, empathy and advocacy for peace, dignity and equality.
  • Arizona Daily Star Scholars Scholarship, AZ Daily Star, 05/2005.
  • Arizona Governor’s Award, AZ Governor Janet Napolitano, 05/2005, For Achieving the Ann Young Outstanding Senior Award.
  • Congressional Mention, Senator Raul Grijalva, 05/2005, Academic Merit Award.
  • Tucson Weekly Graduation Speech Competitive Essay Scholarship, Tucson Weekly, 05/2005.
  • Ann Young Outstanding Senior Award, Ann Young Foundation, 03/2005.

Volunteer Experience

  • Rancho Chuk Shon, Tucson, AZ, 2018, 2024, Administrative Support, Funding Research, Proposal/Grant Writing
  • Barrio Kroeger Lane Neighborhood Association, Tucson, AZ, 2018, 2024, Research, Photography, Content Strategy, Digital Storytelling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home option401k matchPersonal development programsHealthcare benefitsCareer advancementPaid sick leave

Timeline

CEO/Web Content and Digital Marketing Manager

Stroll Thru Time Finds
12.2022 - Current

Remote Executive Assistant

Golden Puma Clean Outs
01.2021 - Current

Senior Project Manager, Supervisor

Golden Puma Clean Outs
01.2019 - 05.2023

Academic Tutor

KP Tutoring
07.2014 - 01.2019

Undergraduate in Anthropology -

Pima County Community College
08.2004 - 12.2007

Small Business Management - Business Administration And Management

University of Arizona, Eller College of Management

High School Diploma -

Nosotros Academy

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Krystle Ann Felix