Krystyne Spotards
Walden,NY
Summary
Organized Patient Service Representative with Number years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
13
13
years of professional experience
Work History
Patient Services Representative
Hudson Valley Radiology
05.2021 - Current
- Enhanced accessibility of appointments by regularly updating online booking platforms.
- Managed patient registration process, confirming data accuracy and completeness.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Built and maintained positive working relationships with patients and staff.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
Sales Associate
Gucci
12.2019 - 05.2021
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built relationships with customers to encourage repeat business.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Manager
Agent
02.2017 - 12.2019
- Recruited and hired top-level talent to add value and expertise to sales department.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Administrative Assistant
CBHV
08.2014 - 11.2016
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
New York Presbyterian
08.2011 - 09.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Communications
Orange County Community College
Middletown, NYCertificate - Nursing Assistance
Orange-Ulster BOCES
Goshen, NY06.2005
Skills
- Complaint Investigation
- Medical insurance
- Payment Collection
- Communicating to Patients and Families
- Customer Service
- HIPAA Compliance
Timeline
Patient Services Representative
Hudson Valley Radiology
05.2021 - Current
Sales Associate
Gucci
12.2019 - 05.2021
Sales Manager
Agent
02.2017 - 12.2019
Administrative Assistant
CBHV
08.2014 - 11.2016
Administrative Assistant
New York Presbyterian
08.2011 - 09.2013
Communications
Orange County Community College
Certificate - Nursing Assistance
Orange-Ulster BOCES
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