Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kailin Santana

Las Vegas

Summary

Highly adaptable and service-driven professional with a diverse background in fast-paced, high-pressure environments including team supervision, customer service, and classroom management. Experienced in leading teams as a Starbucks Supervisor, delivering prompt and accurate service at Jamba Juice, and communicating clearly and calmly as a Teacher. Skilled in multitasking, active listening, and maintaining composure in dynamic situations—core competencies essential to emergency communications. Committed to public service, teamwork, and ensuring clear, efficient communication during critical incidents.

Overview

8
8
years of professional experience

Work History

Teacher

Clark County School District, CCSD
01.2022 - Current
  • Delivered clear, concise instructions to individuals and groups, adjusting communication style based on age, comprehension level, and classroom needs.
  • Managed classrooms of up to 45 students, maintaining structure, discipline, and focus in high-energy or challenging situations.
  • Stayed calm and solution-oriented during behavioral incidents, demonstrating conflict resolution, empathy, and quick decision-making.
  • Used structured routines and emergency protocols to ensure student safety and maintain order during unexpected events.
  • Coordinated with other staff and parents to share critical information, document incidents, and follow through on action plans.
  • Created a supportive environment by listening actively, offering guidance, and responding quickly to student and staff needs.
  • Trained and mentored new staff or aides on classroom procedures, safety protocols, and communication standards.

Shift Supervisor

Starbucks Coffee Company
06.2019 - 07.2023
  • Supervised store operations during peak hours, ensuring efficient workflow, team coordination, and consistent customer satisfaction.
  • Managed up to 10 team members per shift, delegating tasks, resolving conflicts, and maintaining high service standards under pressure.
  • Responded to customer complaints and incidents quickly and professionally, using active listening and clear communication to de-escalate situations.
  • Monitored and adjusted staffing, breaks, and task flow in real-time to match fluctuating customer volume and meet company performance metrics.
  • Handled opening/closing procedures, cash deposits, and inventory counts with precision and accountability.
  • Trained new partners and coached team members on emergency procedures, communication techniques, and operational protocols.
  • Maintained composure in high-stress situations, making fast, informed decisions to keep the team safe, productive, and on task.

Team Member

Jamba Juice
03.2018 - 06.2019
  • Delivered fast, accurate service in a high-pressure environment while maintaining clear communication with team members and customers.
  • Handled multiple orders simultaneously while adhering to strict safety and quality protocols.
  • Operated POS systems and processed high-volume transactions with speed and accuracy.
  • Communicated calmly and effectively with upset or confused customers to resolve issues quickly and professionally.
  • Followed detailed company procedures for food safety, cleanliness, and shift operations without constant supervision.
  • Trained new team members on operational procedures, multitasking techniques, and customer service best practices.
  • Responded quickly to unexpected situations (equipment malfunctions, staff shortages, customer incidents) using sound judgment and teamwork.

Education

Bachelor of Science - Elementary Education

University of Nevada, Las Vegas
Las Vegas, NV
05-2023

Skills

    Clear Verbal Communication

    Calm Under Pressure

    Multitasking

    Problem Solving

    Listening Skill

    Crisis Management

    Documentation & Record Keeping

    Time Management

    Empathy & Patience

    Following Protocols

Timeline

Teacher

Clark County School District, CCSD
01.2022 - Current

Shift Supervisor

Starbucks Coffee Company
06.2019 - 07.2023

Team Member

Jamba Juice
03.2018 - 06.2019

Bachelor of Science - Elementary Education

University of Nevada, Las Vegas

Similar Profiles

CREATE PROFILE