Tanaydia Connell
Charlotte,NC
Summary
Customer-focused Call Center and Service Professional with 6 years of experience in customer relations, technical support, and communication-intensive roles. Adept at handling high-volume calls, resolving issues efficiently, and delivering empathetic, high-quality service. Proven ability to maintain accuracy, build trust, and exceed performance expectations. Strong communication, problem-solving, and multitasking abilities reinforced by experience in education and customer service. Certified in First Aid, CPR, and Child Development. Seeking to bring reliability, technical aptitude, and service excellence to a Technical Support Call Center Agent role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
Pure Genius Childcare
Charlotte, NC
05.2023 - Current
- Communicate professionally with parents, staff, and students.
- Utilize strong problem-solving to manage student needs and classroom challenges.
- Maintain accurate documentation and organized records.
- Demonstrate patience, empathy, and conflict resolution skills.
- Adapt quickly to new systems, tasks, and procedures.
- Build positive, trusting relationships through consistent communication.
Medical Appointment Scheduler
Novant Health, Inc
Charlotte, NC
03.2024 - 02.2025
- Managed high-volume inbound calls while maintaining professionalism and accuracy.
- Assisted customers with inquiries, updates, and scheduling-related concerns.
- Entered and updated customer information into internal systems with precision.
- Demonstrated strong communication, conflict resolution, and multitasking skills.
- Maintained confidentiality and followed compliance guidelines.
Customer Service Representative / Call Center
iQor
Charlotte, NC
04.2022 - 05.2023
- Handled high-volume inbound calls, delivering accurate product information and solutions.
- Resolved customer concerns with empathy and professionalism.
- Documented all interactions within CRM systems with high accuracy.
- Processed orders, returns, and account inquiries efficiently.
- Met quality, productivity, and adherence goals in a metrics-driven environment.
- Demonstrated strong communication and de-escalation skills.
- Adapted quickly to new systems and evolving product knowledge.
Stocker / Cashier
Walmart
Charlotte, NC
02.2019 - 04.2022
- Assisted customers with product questions and purchases.
- Operated POS systems accurately and balanced cash drawers.
- Maintained store organization and inventory.
- Trained new associates on customer service best practices.
- Built strong relationships with repeat customers.
- Ensured a clean, positive shopping environment.
Education
Early Childhood Education - undefined
Central Piedmont Community College
Charlotte, NC12.2025
High School Diploma - undefined
West Mecklenburg High School
Charlotte, NC01.2016
Skills
- Call Center Software & CRM Tools
- Technical Troubleshooting
- Multi-System Navigation
- Knowledge Base & Script Utilization
- Call Documentation & Data Entry
- Inbound & Outbound Calling
- POS Systems
- Email & Digital Communication
- Active Listening & Empathy
- Problem Solving
- Conflict Resolution
- Clear Verbal Communication
- Time Management
- Patience & Professionalism
- Team Collaboration & Independence
- Reliability & Attendance
- Ability to Work Under Pressure
Certification
- Child Development Associate (CDA)
- First Aid Certified
- CPR Certified
ADDITIONAL INFORMATION
Flexible availability (nights/weekends), Strong attendance and punctuality, Comfortable with extended periods of sitting, typing, and phone use, Able to lift up to 10 lbs
CORE SKILLS
Call Center Software & CRM Tools, Technical Troubleshooting, Multi-System Navigation, Knowledge Base & Script Utilization, Call Documentation & Data Entry, Inbound & Outbound Calling, POS Systems, Email & Digital Communication, Active Listening & Empathy, Problem Solving, Conflict Resolution, Clear Verbal Communication, Time Management, Patience & Professionalism, Team Collaboration & Independence, Reliability & Attendance, Ability to Work Under Pressure
Timeline
Medical Appointment Scheduler
Novant Health, Inc
03.2024 - 02.2025
Teacher
Pure Genius Childcare
05.2023 - Current
Customer Service Representative / Call Center
iQor
04.2022 - 05.2023
Stocker / Cashier
Walmart
02.2019 - 04.2022
Early Childhood Education - undefined
Central Piedmont Community College
High School Diploma - undefined
West Mecklenburg High School