Jamie Bonds
Memphis,TN
Summary
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills. Hire me and i will bring professionalism, empathy, etc to your company.
Overview
6
6
years of professional experience
Work History
Teacher
McCormack Surprise Day School
11.2023 - 03.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
CSR
Conduent Business Services
10.2022 - 11.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
CSR, Sales
Teleperformance USA
01.2019 - 11.2022
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
High School Diploma -
G. W Carver High
1429 Pennsylvania 05.2014
Skills
- Call center experience
- Complaint handling
- CRM software
- Customer service
- Active listening
- Conflict resolution
- Microsoft outlook
- Computer proficiency
- Customer relations
- Documentation
- Payment processing
- Data entry
- Scheduling
- Call management
- Problem resolution
- Dispute resolution
- Product knowledge
- Building rapport
- Microsoft Excel
- Call center operations
- POS systems expert
- Customer relationship management (CRM)
Timeline
Teacher
McCormack Surprise Day School
11.2023 - 03.2025
CSR
Conduent Business Services
10.2022 - 11.2023
CSR, Sales
Teleperformance USA
01.2019 - 11.2022
High School Diploma -
G. W Carver High