KELLI SAUNDERS
Mount Sterling
Summary
Results-driven leader with extensive experience in gas operations, scheduling, and process improvement. Skilled in optimizing resource allocation, streamlining operations, and fostering collaboration across departments to enhance efficiency and customer satisfaction. Demonstrated ability to lead teams, implement process improvements, and manage complex projects in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Scheduling Leader
Columbia Gas of Ohio
04.2021 - Current
- Lead scheduling operations, ensuring optimal resource allocation
- Train and mentor Scheduling Leaders and IC Coordinators, fostering team development and efficiency
- Analyze job order compliance, ensuring alignment with work plans, budgets, and company priorities
- Develop and implement process improvements for job creation, turnbacks, and regulatory compliance
- Support process automation efforts, collaborating with IT teams to enhance efficiency
- Provided strategic scheduling support, collaborating with Planning and Field Leaders
Senior Operations Coordinator
Columbia Gas of Ohio
09.2018 - 04.2021
- Managed daily operations for Ohio and Kentucky, ensuring seamless coordination between departments
- Led process improvement initiatives, reducing inefficiencies and standardizing workflows
- Trained new Operations Coordinators and audited their performance for compliance and accuracy
- Provided strategic scheduling support, collaborating with Planning and Field Leaders
- Assisted in the development and testing of process automation tools to streamline workflows
- Developed process improvements for IC Coordinators to include job creation, turnbacks, Oups updates, UE memos execution
- Managed and processed invoices through WMS and Ariba, to ensure accuracy and timely payment
- Collaborated with Cross-functional Teams to resolve any invoice discrepancies
- Conducted periodic audits and reconciliations to maintain accuracy of financial records
- Trained IC Coordinators on how to efficiently process invoices through WMS and Ariba
Operations Coordinator
Columbia Gas of Ohio
11.2014 - 09.2018
- Coordinated gas service line scheduling, ensuring compliance with company and regulatory requirements
- Handled customer communications, addressing service inquiries and scheduling conflicts
- Managed work orders, material requests, and compliance documentation to support field operations
- Assisted in process audits, identifying opportunities for workflow enhancements
- Contributed to special projects such as the SOII clean-up and OMGS report remediation
Consumer Loan Support Specialist II
JPMorgan Chase Bank
11.2011 - 02.2014
- Provided administrative support for the Mortgage Banking department across multiple states
- Reviewed and processed loan documents, ensuring accuracy and compliance with regulations
- Trained new employees and assisted in developing onboarding materials
Senior Operations Specialist | Customer Service Representative III
JPMorgan Chase Bank
02.2005 - 11.2011
- Managed loan application files, ensuring adherence to banking and regulatory standards
- Coordinated with customers, processors, and bankers to facilitate seamless loan approvals
- Audited applications for accuracy and compliance, resolving discrepancies as needed
Education
Associate of Arts - Liberal Arts
Colubus State Community College
Columbus06-2011
Skills
- Scheduling optimization
- Process improvement
- Resource allocation
- Workflow management
- Customer Service & Communication
- Data Analysis & Reporting
Timeline
Scheduling Leader
Columbia Gas of Ohio
04.2021 - Current
Senior Operations Coordinator
Columbia Gas of Ohio
09.2018 - 04.2021
Operations Coordinator
Columbia Gas of Ohio
11.2014 - 09.2018
Consumer Loan Support Specialist II
JPMorgan Chase Bank
11.2011 - 02.2014
Senior Operations Specialist | Customer Service Representative III
JPMorgan Chase Bank
02.2005 - 11.2011
Associate of Arts - Liberal Arts
Colubus State Community College
Similar Profiles
Katie McCannKatie McCann
HR Payroll/ Analyst at Columbia Gas of OhioHR Payroll/ Analyst at Columbia Gas of Ohio
Daniel PogueDaniel Pogue
Columbia Gas Construction Coordinator at Columbia Gas Of OhioColumbia Gas Construction Coordinator at Columbia Gas Of Ohio
Jacob MillerJacob Miller
Construction Coordinator at Columbia Gas of OhioConstruction Coordinator at Columbia Gas of Ohio