Kseniia Fedorovich
North Miami Beach,FL
Summary
Energetic and self-motivated hospitality professional with a strong background in front desk operations, guest services, and concierge support. Proven track record of providing high-level service to VIP clientele, handling administrative duties, and maintaining a luxury experience. Skilled in communication, emergency response, and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Overnight Supervisor
JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
02.2025 - Current
- Manage luxury guest services during overnight shifts and assist with urgent guest needs.
- Perform end-of-day procedures, assign rooms, and support overnight operations.
- Ensure high-quality service standards are met during non-peak hours.
- Provide phone support, coordinate guest requests, and maintain communication with departments.
- Manage leadership responsibilities
VIP Concierge
JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
04.2024 - 02.2025
- Provided VIP guests with tailored concierge support including restaurant, yacht, and transportation reservations.
- Decorated rooms for special occasions and managed high-end guest requests.
- Maintained personalized service through proactive communication and attention to detail.
Lifeguard
JW Marriott Miami Turnberry Resort & Spa
Aventura, FL
10.2023 - 03.2024
- Conducted daily pool chemical checks and ensured swimmer safety.
- Performed emergency rescues, administered CPR and first aid.
- Documented incidents and enforced safety procedures.
Manager, Design
Roseskyever
Eagle, CO
09.2022 - 02.2023
- Led strategy sessions and implemented client-driven creative solutions.
- Analyzed customer feedback and monitored team performance.
- Managed project timelines and departmental coordination.
Administrator
White Whale
Svetlogorsk, RUS
01.2019 - 09.2022
- Manage luxury guest services during overnight shifts and assist with urgent guest needs.
- Perform end-of-day procedures, assign rooms, and support overnight operations.
- Ensure high-quality service standards are met during non-peak hours.
- Provide phone support, coordinate guest requests, and maintain communication with departments.
- Manage leadership responsibilities
Education
English
Colorado Mountain College
Glenwood Springs, COService and Tourism
University RUK
KaliningradBachelor - Law
RUK UNIVERSITY
Kaliningrad, Russia08.2023
High School Diploma - undefined
Gymnasium 32
Kaliningrad05.2022
Skills
- Safety Oversight
- Emergency Response & First Aid (CPR Certified)
- Guest Relations & Customer Service
- Concierge & VIP Services
- Room Assignments & Closing Procedures
- Administrative Support & Office Management
- Reservation Management (Yachts, Restaurants, Transportation)
- Microsoft Office & Call Routing
- Team Collaboration & Leadership
Languages
English
Native or Bilingual
Russian
Native or Bilingual
German
Elementary
Spanish
Elementary
Timeline
Overnight Supervisor
JW Marriott Miami Turnberry Resort & Spa
02.2025 - Current
VIP Concierge
JW Marriott Miami Turnberry Resort & Spa
04.2024 - 02.2025
Lifeguard
JW Marriott Miami Turnberry Resort & Spa
10.2023 - 03.2024
Manager, Design
Roseskyever
09.2022 - 02.2023
Administrator
White Whale
01.2019 - 09.2022
English
Colorado Mountain College
Service and Tourism
University RUK
High School Diploma - undefined
Gymnasium 32
Bachelor - Law
RUK UNIVERSITY