Kelsi Tanaka

Overseeing the Central O‘ahu Market branches including Main, Māpunapuna, Iwilei, Mānoa, Ala Moana, Pearl City, Waipahu, and Kaka‘ako locations. Responsible for achieving sales and service targets through client experience, employee engagement and operational efficiencies. Strategy focused through mentoring and cross-training new leadership as part of succession planning.

Developed the e-Commerce DTC team with a simultaneous platform change for all online account openings. Drove CX through process specific workflows and enhancements. Collaborated with senior leadership on strategic planning initiatives to align objectives with corporate goals.

Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Oversaw daily operations for multiple branches including Kapahulu and Kāne‘ohe locations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation while exceeding performance metrics.