Client-focused professional skilled in sales, relationship management, and residential operations. Expertise in building trust, effective communication, and resolving complex situations in high-pressure environments. Committed to delivering personalized service and fostering lasting client relationships that drive business growth.
Work History
Inside Sales Representative
1 Year 5 Months
Peterson Plumbing Supply | 05.2025 - Current
Tracked open quotes and followed up with customers to support sales conversion.
Prepared quotes for plumbing supplies, verifying pricing, availability, and specifications.
Assisted contractors with product selection, substitutions, and application questions.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Golf Caddie
11 Months
Black Desert Resort | 06.2024 - 05.2025
Guided golfers through course layout, hazards, and green reads to support confident shot selection.
Tracked yardages, wind shifts, and pin placements to provide accurate on-course recommendations.
Adapted quickly to player preferences, delivering consistent service and reliable support throughout rounds.
Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
Contributed to increased member retention rates through consistent delivery of high-quality customer service experiences.
Resident Manager
2 Years 4 Months
Switchpoint Community Resource Center/ Emergency Shelter | 01.2023 - 05.2025
Coordinated daily shelter operations, ensuring resident needs, facility standards, and service flow remained consistent.
Monitored resident conduct and resolved conflicts to maintain safe, respectful community environment.
Documented incident reports, intake records, and daily logs with accuracy and confidentiality.
Supported case management staff by relaying resident concerns, service updates, and follow-up needs.
Trained and guided support staff on resident expectations, de-escalation practices, and shelter protocols.
Education
Bachelor of Science - Psychology
Utah Tech University | St. George, UT | 05-2025
Honoree of PSI CHI
cum laude graduate
Private Pilots License - Aviation
Randon Aviation | West Jordan
Skills
Communication
Customer service excellence
Attention to detail
Team player attitude
Flexible and adaptable
Motivated
Timeline
Inside Sales Representative
Peterson Plumbing Supply
05.2025 - CurrentRead More
Golf Caddie
Black Desert Resort
06.2024 - 05.2025Read More
Resident Manager
Switchpoint Community Resource Center/ Emergency Shelter